QUick Books owner, Intuit spotted for sale?
Nick Carr spotting opportunities again….Google should buy Intuit
And here is my comment posted there.
Interesting comment from Willshire above. Intuit in the UK is a pretty poor service company (I’d always assumed it was a technology company that didn’t understand service but it appears the opposite).
I use Quickbooks for two companies I work with and the online support and training is really poor. Maybe that’s just here in UK but none of the links work, there is no opportunity to buy offline training from resellers or the like. And to crown it all they did a "customer survey" last week and the link to the questionnaire website didn’t work.
The day later they sent another email saying somethi8ng like ‘we don’t know why the link didn’t work on Friday’…. I am sure they did. But it didn’t come across well to a customer who at the time had been prepared to spend her time filling in the questionnaire. Opportunity blown away by poor testing IMHO.
Rebecca Caroe
Qck