Creative Agency Secrets

I got a timely reminder from Hotel Chocolat on Friday by email. 
If the Royal Mail strike affects your business - make sure your customers know:-
1.  what to expect from you during this period
2.  how you will overcome the situation
3.  that you value their continued custom.

Here’s what HC sent to me…. copy at will!

Stand and Deliver!

It takes a lot to stop us getting your chocolates to you
and to your gift recipients.  So, whilst the planned industrial action by the
Communications Workers Union is affecting Royal Mail deliveries, we’ve been busy
making alternative arrangements.

All deliveries during this time will be
upgraded and handled by a carrier unaffected by the industrial action – at no
extra cost.  That means you can rest assured your chocolates will arrive in mint
condition and on time!  Peace of mind at no extra cost.

So if there’s a
gift that needs delivering, you can order online at www.hotelchocolat.co.uk
and be sure it will arrive, come what may

Only Dick Turpin can
stop us now!

Kind regards

Angus Thirlwell
Co-founder
& Managing Director

This entry was posted on Monday, October 8th, 2007 at 11:13 am and is filed under Sales. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.