Email Campaign Case Study: Space Saver Rowing Systems

Email campaigns are one of our specialties. One campaign we ran recently with Space Saver Rowing Systems launched their product, Wraptor Balance, exposed to a core group of potential customers.

Step 1: initial context

campaign 1Our first email blast was designed as an introduction to the product.

It had a simple design and asked all the major questions to illustrate how having this product can solve issues the customer has with beginner rowers.

Following the opening paragraph was a list of ways the product solved the issue. This, accompanied by specifications, images and  customer quotes, gave the product a well-rounded and positive image.

The email ends with a firm call to action dominating the bottom of the email – a risk-free trial of the product – as well as a warm farewell from the client.

Topping it off, we used a post script.  P.S. statements are one of the most-read statements in emails! They firmly guided readers to the product landing page and reminded them to act on the call to action.

As you can see, the results were solid with a 40% open rate and 10% click through rate. The success however, came in reply emails requesting trials which lead to sales for our client:

campaign 2

Step 2: follow up

campaign 2

One of the greatest assets to a successful campaign is the follow up email. Not only does it feel personal, it also allowed a specific offer to be made for a no-risk trial of the product.

The analytics show a smaller number clicking through, but the client got trial requests and sold product off the campaign so it more than paid for itself.

campaign 2

My internship at Creative Agency Secrets – by Amanda Wikström

Amanda WikströmMy name is Amanda Wikström and I’m a marketing student from Sweden. I have had the pleasure to work with Rebecca and the Creative Agency Secrets team for the last two and a half months. My internship has been a part of my education to get “real” marketing experience and the opportunity to test my knowledge in real life.

I feel that I have learned a lot, more the last few months at CAS than during the past three years in the University!  The University has taught me the theory of marketing and economics but here at Creative Agency Secrets I have had the opportunity to experience how a marketing agency is working in real life.

What I have learnt at Creative Agency Secrets

  • Blogging – I have been written my own blog about my internship. But the major blogging experience have I earned by coordinate clients blog calendars, I have written, researched, read, scheduled and planned for upcoming blog posts. I have learned how to create interesting content and how to use SEO to get it noticed by readers.
  • Social media – I have learned the importance with keeping up with social media and how and when to publish posts. I have also learned the theory behind the social media and how you can coordinate and connect your different social media channels with each other.
  • Google Analytics – I have learned how keeping track of your analytics can increase your business and help you develop new opportunities for the future. By tracking the traffic on your website you can take advantage of your market situation and change your behaviour on the website to suit your customers’ needs.
  • Client meetings – I have handled clients of my own, which has been scary, but at the same time very fun and educating. I have learned how important it is to always plan and be prepared for meetings. To get the opportunity to handle the clients by myself has giving me a lot more confidence and I have enjoyed it a lot.
  • New Marketing tools – I have been introduced to a bunch of great marketing tools that I have started to learn more about. I have learned how to set up accounts for clients and how to run them. The major marketing tools I used were WordPress, Mailchimp, FeedBlitz, Google Analytics and Teamwork to name a few.
  • The Importance of Researching – I have got experience and knowledge on how to research effectively and the importance of always be up to date on the latest research.
  • Website development – I have been introduced to different website CMSs and learned the basics about how to run them, upload content and link between different pages. As well as use SEO to get the website noticed.
  • Email marketing – I have learned the basics with e-mail marketing, what to think about when writing and sending e-mails to customers, how to set up accounts and create email templates.
  • Graphic design – From my colleague Theo Martin I have learned the basics of editing photos and text that can be used in blogs and on social media.

A Big Thanks!

I want to thank all the wonderful people in the Creative Agency Secret team  whom I had have the pleasure to meet. But I’ll like to send a special thanks to Rebecca who has been a great teacher/mentor and a huge inspiration!

Now I’m going back to Sweden for my graduation and hopefully find a marketing job that is as interesting and fun as this experience has been. I’ll wish the team at Creative Agency Secrets and the BizDojo all the best of luck in the future, lovely to meet you all!

Cheers,

Amanda Wikström

 

 

 

Why accountants teach clients how to switch firms

I came across a curious slide deck recently called “How to Switch Accountants” published by an accounting firm.  Now why would a firm choose to tell their clients how to move to another service provider?How to switch accountants

Thinking more deeply it was immediately clear – this firm was using sophisticated psychology in its marketing.  Let me explain

When you’re dating, how do you find good dates?

Think back to when you were actively seeking a life partner.  Remember all those conversations with friends when you groaned “All the good looking ones are already with a partner”?  or “I just get hit on by the ones I don’t like!”.  And of course, once you had found a partner, it seemed that the reverse was true!

Well the same applies to businesses who are courting new clients – those who seem to be desperate and will “go out” with any prospect only attract the ugly ones – yet those who exhibit the reverse characteristics seem to magnetically attract great new clients.

That was what this firm was doing.

Attracting great new clients by showing such confidence by telling their existing clients how to leave.  The clients CAN check out other providers, but the firm is so sure that they won’t like what is on offer elsewhere, that they either won’t try leaving or will come back fast.

The slide deck also includes a comprehensive list of questions to ask your new accountant under headings like

  • Determining they are who they say they are
  • Meeting your needs now and in the future
  • Valuing your business – will they stick with you
  • Staying current

Hats off to Alliott Accountants for having the confidence to publish this marketing tool How To Successfully Switch Accountants.

What can your firm do?

You may not feel ready to publish a similar document.  But here are 3 things you can do now to check your own firm’s perception by prospective clients:

  1. Get a friend to ‘mystery shop’ your firm – ring up and see what happens when they say they’re looking to switch accountants.  Better still, call at 5.05 pm on a Friday.
  2. Review all the marketing literature you have and see whether it accurately portrays your firm’s services, people, skills and areas of expertise
  3. Do a client survey to see what (un-prompted) actual clients say they think your firm is good at.  And does it match 2 above?  Also do this to people who stop using your firm so you find out why they switched.

Need accountancy marketing help?

Creative Agency Secrets are experts in accountancy firm marketing.  We can tutor you and teach you what to do if you want to do the marketing yourself.  Or we can do the firm’s marketing for you.

Learn more and join our free Accountants Marketing Newsletter

How do you know that your business website is performing?

Business websites are no longer a ‘set-and-forget’ business asset. Any website which you haven’t touched for months or years is depreciating faster than melting ice cream in summer. It is not helping your business.

The race to perform on Google was thought to be an un-winnable chase for small businesses who don’t have huge marketing promotion budgets.

That is no longer true.

All businesses run on Key Performance Indicators and so today I am going to run through a few important measurements that you can use to see if your website is performing well.

Going Web Mobile

The first one – and the most important is mobility. Google has announced that it will be including mobile-friendliness as part of its algorithm from 21st April.
Test your website here 

If your website fails the test – get in touch with your developers and build a mobile friendly website.

Machine readers for key words

The second one is a quick test to see how a “machine” reads the words on your website. We all know Google, Bing and Yahoo are search engines. What we forget is that engines aren’t human. When machines read web pages they find different emphases than we humans do.

Here’s a test you can do – take the words from your website home page and paste them into the Open Calais Viewer  Click ‘submit’ and then they tell you which words and phrases a machine thinks are important in what you’ve written. If those words are not the most important key words for your website – re-write them until they align.

Clever humans have written another machine reader which also shows sentiment analysis – what subtle messages are communicated using the tone of voice and context of your home page texts. Take the same words and paste them into Alchemi API Language . The keywords tab on the left is colour coded to show positive (green), negative (red) and neutral (grey) sentiment. The size of the squares shows the perceived importance of each phrase.

Expert copywriting for the web combines both human and machine reading – it’s very worthwhile getting these right.  Creative Agency Secrets are copywriting experts.

If you can write clearly about what you do, show off pictures and short articles and work with social media, email marketing and old-fashioned direct mail then your business can stand out.

Get local

Did you know that Google, as the premier search engine, is getting increasingly local? You do not have to compete with a huge national firm who does the same thing as you. It’s easy now just to set your search horizon to the local geography that you serve.

Let me prove it to you. Open up a search engine (Google, Yahoo Search or Bing) and search for “Your business name” and “Your suburb”. Do you show up? Probably yes.

Now change the search to “Your business type/profession” and “Your suburb”. Same answers? Or not?

Narrowing the search terms you show up for allows local businesses to shine as beacons to the local prospective customers they want to work with. And for New Zealand business owners, this is a godsend. Google’s Webmaster Tools are free supports that allow you to register your physical location with them so you can include a Google Map with a red pin at your location. Then customers can easily find your premises and load directions into their mobile phone maps for driving directions.

The hard part of web marketing

There was always going to be a “BUT” in this article…. well here it is.

You cannot get the search results you want with a static website that hasn’t been updated or changed for months.

This means that business owners need to learn how to rub and maintain their websites, just like driving a car – this means acquiring a knowledge of how to present your business to its best advantage, how to show off your skills, how to find the right audience and encourage them to come to your website – not just once but over and over.

In short, you need to learn how to Drive Your Website.

We are running training during May 2015 in 5 cities in NZ to teach you how to do this.  Blogging Concentrated NZ starts on May 1st in Auckland and ends in Christchurch on May 9th.

Improve The Way Your Website Appears On Google

We’re often asked by clients when we begin working with them to increase their Google presence. So what’s the easiest way to do this?

Simply put – you need to help Google to help you.

Follow the steps below to increase the size of your “Online Real Estate”.

Map/Contact Details (The Red Boxes)

The easiest thing to do add to your “property portfolio” is create a Google+ Page for your business. Go to http://www.google.co.nz/business/ and register your business.  Chances are, Google has already added your site to their index and simply wants you to verify the information before it displays it as it does in the red boxes.

After locating your business (and verifying if need be) you’ll be greeted with your Business Google+ Dashboard. It’s here you can add phone numbers, office hours, address and map location.

Google_Meta_Descriptions

Sitelinks (The Yellow Box)

Most sites don’t have what is known as “Sitelinks” when you search for their business. These are drawn from Google’s index of your website and are based on what Google thinks are the most important pages on your site.  Sometimes you and Google disagree on this!

Getting The Sitelinks

Enabling Google to index your site and enable Sitelinks is simple – submit an effective Sitemap to Google Webmaster Tools and ensuring your robots.txt file isn’t blocking the pages you want as Sitelinks.

These steps assume you’ve already verified your site on Google Webmaster Tools (click here if you haven’t)

  1. Generate a sitemap.xml file (using either a sitemap plugin or a generator such as http://www.web-site-map.com/).
  2. Upload your sitemap to your site’s root folder (the URL will most likely be www.yourcompanyname.com/sitemap.xml).
  3. On your Webmaster Tools home page, select your site.
  4. In the left sidebar, click Crawl and then Sitemaps.
  5. Click the Add/Test Sitemap button in the top right.
  6. Complete your sitemap.xml URL into the text box that appears.
  7. Click Submit Sitemap.

Checking Your Robots.Txt File

  1. Still in Webmaster tools, under Crawl, click robots.txt Tester.
  2. At the bottom of the page, enter the URLs you want to be sitelinks and ensure Googlebot is “Allowed” to index them.

Choose Which Pages Are Linked

Although most of your site hierarchy is decided in the Sitemap (Google “page priority levels” if you’re not sure), how Google deals with multiple pages with the same Priority Level is purely random.

Therefore to make sure the ones you want to appear appear you have to “demote” certain pages from appearing. On the left menu under “Search Appearance” you’ll find “Sitelinks”. On this page you’ll be able to enter in the URLs of the pages you don’t want to be used as Sitelinks on your Google search results.

*Don’t forget to shorten the metadata description on the pages that are Sitelinks – most SEO guides suggest 160 characters or fewer – however for best results we try to use 90 (that way Google won’t shorten your description, cutting out important information).

Of course, if you’ve got any questions about setting these up or other best practices do please leave us a comment or Contact Us – we’re always happy to help!