Facebook marketing for a drink brand on a small budget

Wests NZ LogoWests New Zealand is a Dunedin based manufacturer of Cordials and Soft drinks. Wests have been producing beverages since 1876 and are currently in the process of spicing up their branding.  This includes the purchase of a new bottling machine that allows them to customise their bottles.

Creative Agency Secrets spoke with them to discuss ways they can improve their marketing efforts using the Wests NZ Facebook page.

Facebook marketing goals

Their goals for Facebook include increasing their followers and developing more consistent levels of engagement.

By improving their Facebook marketing they also hope to maximise the potential that this new bottling machine will create. They want to achieve this by generating excitement and anticipation amongst their customers before the new bottles come into circulation.

Because of the investment required for the new bottling machine, they are looking to be as cost efficient as possible with their marketing campaign.

By leveraging their already established Wests NZ Facebook presence they will be able to achieve these objectives with minimal costs.

Wests had already created a solid foundation of Facebook fans, but found that they had reached a standstill. They weren’t gaining new followers and they weren’t consistently keeping their reach and engagement at high levels.

Creative Agency Secrets recommends Building Social Engagement

We gave them some recommendations on how they could go about improving these statistics, which can also be used for their promotion of their new bottling machine:

  • Regular posting to help stabilise reach and engagement of their Facebook fans.
  • Utilising and 80/20 rule when thinking about posts. 80% are aiming to build engagement and the other 20% are marketing their own products and specials.
  • Be active on other group pages (mainly by sharing and liking posts) that are in their product or geographical area. This is to get visitors to these pages to also visit the Wests page.

Would you like to know what ideas we have for your business?

Get in touch with us for a FREE 20 minute chat on the the phone or Skype.

How a creative brand idea becomes a campaign

There is sometimes a bit of ‘black box’ magic that seems to happen when a creative brief turns into an executed campaign.

Some would have you believe there’s ‘secret sauce’ but the reality is that expertise and years of experience are the best predictors of what will be a success and what will fail.

English: Idea for Fundraising 2010 campaign.

Funding appeal by website

 

English: Idea for Fundraising 2010 campaign

English: Idea for Fundraising 2010 campaign.

English: Idea for Fundraising 2010 campaign

I am a Wikipedian Campaign

Take this series of images we found online.

This year, Wikipedia, Row2K and other community funded websites will be running a drive to raise funds.  We have supported Jimmy Wales’ appeal last year and we’ll be doing it again this year.

But compare the lovely, sharable images above with the rather bland appeal text which are on the  Row2K site.  Which would you rather emote and pay out to?
So part of the success depends on creative quality of input.That may be hard to measure, and it’s certainly rarely guaranteed.
But there are inputs that will raise your chances: Starting with using an experienced team for your marketing. Get your agency team members to show you their own work from previous jobs.  Ask how they came up with a campaign and what the “signal moment” was when the core creative idea was articulated.  It’s not rocket science and it’s rarely a single burst of genius – frequently team work and careful development from an initial concept delivers the goods.

Agency uses a ‘reverse RFP’ to showcase services

How’s this for a neat idea? You pitch us in order to win our attention and get your marketing services free by reversing the traditional RFP process.  The Brand pitches the Agency.

Well, I’m not offering it just now but Hart is inviting prospects to submit their ideas by 30th November, 2012.  could be the best new marketing move you make in 2013.

English: (left), Indian academic and a social ...

English: (left), Indian academic and a social entrepreneur, speaking to a group of children (Photo credit: Wikipedia)

More innovation and promotion from Indian agency, Law and Kenneth who are celebrating their tenth birthday by organising to mentor social entrepreneurs.  Now that’s a great way of paying back or paying forward (not sure which is which).  Submit your ideas at the Create Project site and read what Founder Anil Nair says about the project

Over the last one year, we have been thinking hard about what we’re doing. We’ve seen ups and downs in the last 10 years of Law & Kenneth, and if at all we’ve created something (besides brands), we’ve created an organisation, of which 300 people and their families are a part. We wondered if this was all we could do.

Ten years ago, when we started off, we were at a certain point. There are many, many people with ideas today that can lead to viable business, and can be ideas around doing business for social good. They also need to be ideas that are innovative in nature. We wanted to build something that would outlive us.

We met Hayden Raw from The Common Room recently and they are also looking at ways to innovate.  Hayden told us, he looks to invest a portion of their client fees into kick starting young entrepreneurs.

Is a reverse RFP a gimmick?

Yes, it almost certainly is a promotion, a publicity stunt or a gimmick.  But it’s a very valuable one for the winning brand team.  Many agencies take on pro bono clients for whom they work for low or no fee – what’s different is using this as part of their own promotion.

We have all whined about a client who was too conservative to buy our ‘great concept’ and so it’s possible by delivering your services under non-traditional fee arrangements, then you have greater leverage to encourage the brand to choose the most risky / creative / far-out communications campaign proposal that you present.

Is that necessarily a bad thing?

 

 

 

 

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What does a modern creative brief look like?

Take a look at this Master Client Planning Brief Template It comes from a top international agency – and drifted across our desk in the line of duty.

Call out the bullshit.  This is not good marketing agency business practice.

They asked the client to complete the brief for them.

I understand that ‘cover your ass’ corporates may encourage  these practices but how will this improve client retention? Or client service?

Who on earth is going to agree to that?

What a creative brief should look like

Working with CAS we pitch you an idea which should be aligned to your brand strategy and then we suggest ways we’d like to execute.  You edit / approve but we do most of the thinking and the doing for you.

You are busy – you hire an agency for their expertise and experience and probably to save yourself time.  Surely this could be managed more smoothly?

Call out bad practices – We got the courage to write this post because of these two influential folks below.  Take a stand for good work, honest appraisals and don’t allow bollocks into your working practices.

There, we’ve said it.  Weight off chest.

  • @DannyBrown says “When I realized this, and began writing openly about bad practices and calling out bullshit, it once again raised the level of engagement through the roof, as others were clearly thinking the same thing.”
  • Guy Kawasaki “Unfortunately, “social media experts” cause a lot of confusion and frustration with their Fascist recommendations. It starts with their recommendation that you absolutely must first create a strategy with goals, milestones, and expected results that you can follow, step-by-step, to success. “

What is a good creative brief?

But what should be on a brief if you are producing an integrated campaign that works across platforms?

Edward Boches says

I think the brief ought to start with the problem that we’re trying to solve.

The problem, by the way, may not be an advertising problem. It’s what kind of problem are we trying to solve that would make our brand of more value to this consumer?

I think the second thing it has to address is the use of media, technology, content, and community by the users, customers, or target audience or community members. Thinking about how somebody interacts with stuff beyond just the brand and the category is really important. I would actually go so far as to have every brief basically say, “You can’t solve this problem with an ad. You have to solve this problem with an idea that isn’t an ad.”

Then you get to invent this idea or creative that might be worth advertising, right? I think another way to look at it is to really figure out the problem behind the problem. The problem can’t be, “Oh, we want know about this product.” The problem might be, “Well, what problem do these people actually have that we could solve?” And maybe solving it and actually doing something of value in the world of social media, etc., might be the reason that gets them to pay attention to us and might turn them on to the product we want them to know about. That’s almost coming at it from an extreme perspective in order to fight the inclination to solve problems with a TV commercial.

Broadening the reach of marketing

How do you deal with people who aren’t interested in learning more beyond their narrow specialization?  When a TV advert is the ONLY soution; or social media or direct mail?  Agencies need to be able to work across media platforms, to be collaborative and not stand on their high horse of ‘expertise’ when client brands ask them to work with other agencies on the account.

Nobody, but nobody is a leading edge specialist in everything nowadays.

Boches again

Here’s the downside of that. If you’re not aware of the capabilities of technology and APIs and certain platforms, you may never think up the idea to begin with.

So how will advertising change?

Many of these things are in some ways like the antithesis to how advertising works, where we make our stuff so precious and we want it to be perfect and magnificently designed, and then we’ve got to produce it and then we put it out into the marketplace. That long, linear process might lead to something that’s gorgeous and finished, but it’s not always the best. In a world where things change daily and things are disposable more quickly, it’s not always the best way to do things. I think we’re going to see more convergence among and between marketing, advertising, and software and gaming-type companies over the next five years.

What next?

If you’re an agency – take a look at how you take briefs from clients.

If you’re a brand – don’t stand for any nonsense, if you want to brief the old way – carry on.  If you want a collaborative business partner who will work WITH you to help solve marketing problems, change your suppliers until you find one who CAN do what you need and work the way you prefer.

Read our recommended briefing template and download the word document for you to use.

Best Practice email signup form: PSFK

Nice information ask here from trend spotters, PSFK.

They call it ‘need to know’ – I hope they do.

It includes a request for twitter id – first time I’ve seen that on an email newsletter sign up form. Interesting that they choose to put it so high up – under your name – the second field to complete.

 

 

 

How MontBlanc could improve its email marketing

I just bought a pen, a beautiful pen and shared my email address with the supplier – top luxury brand, Mont Blanc.

A week later I got an email, beautifully crafted but inappropriate message.  This is not the way to say hello and welcome to your new customers.  Launching right in with a sales message…. How about a welcome, a short autoresponder about the brand and explanation setting out expectations for the relationship?

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Online event PR – how to do it on a small budget

We’re working for a lovely creative client, Global Culture, who design t shirts and gifts with a New Zealand “kiwi humor” twist.

Global Culture NZ World Star Wars Day t shirt designs

Their designer, Russell came up with some fun Star Wars designs and we suggested promoting them around the May 4th, World Star Wars Day event.  [May the Fourth Be With You – in case you didn’t get the oblique reference.]

Here’s how we did it

  1. Create landing page on our website
  2. Amend Facebook to include a new page header; start liking and commenting on Star Wars associated sites
  3. Run a competition using the Wildfire app to promote winning free t shirts
  4. Tweet a competition to win free t shirts
  5. Set up Google Alerts for Star Wars Day and using these leads, comment on other people’s blogs and news items back to our site

The stats go up to 2nd May – so there was more to come.

During the process we found a great blog post we found from UPrinting – Entrepreneurial lessons from Star Wars.   Worthy of your time for a quick read.

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How to Launch a skincare brand on a small budget

The local business incubator here in Auckland is called The Icehouse.  It’s an impressive place buzzing with activity.

Creative Agency Secrets was asked to prove its salt by giving some free consulting to a new organisation, DirtyMan.co.nz Perversely, it is all about keeping men clean!

Avoiding costly product launches

The team is a start-up and was looking to gain profile without too much hard cost.  Our suggestions included:

  • Painting up an old caravan to take to events
  • Asking supermarkets about promotions based not in-store ($$$) but in the car park
  • Setting up google alerts for three phrases aligned to the 3 personae of their ‘ideal customer’ profiles
  • Set up a press or media page on the website to host high resolution pack images, past coverage and background information
  • Print A5 leaflets on light card single sided and then use the back for several different purposes: a Postcard; letterbox maildrops; product information – just overprint in black when you need them

Prioritising your time and money

We time showing DirtyMan how to prioritise their decisions with regard to which promotions to spend money on and how to pick the ones that would give the best return.  They were considering a radio show sponsorship, leaflet drops to households and joint promotions with other non-competing brands.

For a startup, we think the best promotions are those that

  1. Bring a customer face to face with the brand
  2. Drive awareness to a new audience based on someone else’s data list

We recommended assessing any joint promotion based on the size and quality of the database of the other company.  And so a sports team sponsorship that has a supporting newsletter (especially an electronic one) and a Facebook fan group is probably worth more than a radio show with no mailing list.

What were the outcomes?

Here’s what Tracey Orange, the owner had to say after the briefing with Creative Agency Secrets:

Yes I did find my meeting with Rebecca useful, we have been busy talking to lots of people over the last week or so and I guess I am taking bits from everyone I speak to, and then formulating our plan from here.

After meeting Rebecca we are going to use some of her suggestions, one was to get out and meet our customers face to face and we now are looking for a cheap promo vehicle brand up and use for onsite promos and events, (if you know of any old land rovers for sale please let Mike know), she also gave me some good things to be talking to organisations we want to align with and not to be just giving stuff away but to leverage product for contacts database names and she also suggested getting hooked up with a clothing brand or similar and then the next day we spoke to someone who is going to see about hooking us up with a menswear clothing brand so fingers crossed.

Would you like access to our ideas?  Think about how to apply these to your own brand.

Get in touch and ask for a FREE 20 minute chat on the phone or Skype.

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How to write an awesome creative brief

Getting fabulous creative work from your marketing agency depends on the brand team giving the best possible brief to set up the work.  Writing down what you want from your campaign and collaborating with the agency to agree the full terms of reference for the work you are commissioning is of the utmost importance.

You may be finding a new marketing agency to work with or briefing in new campaigns for your existing agency.

Both require communication of the utmost clarity.

And so whether you are a brand who uses agencies; a brand who has an internal marketing department or an agency wanting to use best practice with your brand clients, here are two slide decks and a blog post which will help you to write the best possible creative brief.

Thanks to Dare who created this slide deck as a training event for their internal staff.

Creative Brief Workshop

View more presentations from Nick Emmel

How to write the brief

Putting pen to paper and getting the desired outcomes by describing accurately what you want to happen from the campaign is where this second slide deck is useful.It starts with a template form which requires answers to these statements and questions
  • Brand Proposition – what is it?
  • What do we want to achieve?
  • What is the one key insight?
  • What do we want  people to do?
  • How should we tell them?
  • Why would they?

In the deck the authors show good, mediocre and poor ways

How To Write A Creative Brief, by True Digital

View more presentations from True

B2B marketing briefing rules are different

Why is Business to business marketing different from business to consumer?  Well the main reason is that although a business is staffed by people (who may be consumers) the language and method of selling by one business to another is not the same.
And so we have found you a B2B example of how to write a brief. Make sure you read the comments below the post as they are also informative.