Creative Agency Secrets

A website is a key tool to stating your business and commmunicating the personality of your firm to its markets.

Here's a novel twist, a page listing "Alumni".

Mulberry Marketing Communications has a page called "Mulberries " and says nice things about people who used to work with them. 

Hopefully at least one of them will either marry the future PM or win Strictly….remember, they knew them first!

Tips from Marketing magazine piece on search marketing on a budget.

The message - just do it. 

1 - set up a website

2 - establish a simple linking strategy to raise visibility in natural searches

3 - do your research on search

4 - be prepared to spend time setting up an monitoring the search strategy

5 - set up an account

6 - pick the right key words

7 - start small, experiment with a low daily cost

8 - know the target market

9 - do it yourself

10 quality is paramount.  be relevant, increase inbound links

The offer. 

What a bundle of aspiration-clashed-with-reality is contained in that one phrase. But making a clear and attractive offer is even more important now that you have less time and more to achieve.

As before, I'm using my own recent work as an example for this post.  When I approach a new organisation, I have a pretty standard introductory email that includes information how I found out about the agency, stuff about me, what I do, my blog, and it didn't really say anything about anything other than to assume that the reader would have a look at hte blog and maybe sign up to read it or possibly forward the link to a colleague in biz dev. 

Far too vague and imprecise.

And so here are two new variants I've introduced.

1.  Change the subject line

This used to be "Rebecca Caroe" - and it worked OK because I have an unusual name and it wasn't clear from the subject what the email was about, I got quote a good open rate. 

But it now needs improvement. This is what I now write.

Subject: Interview Request [varied to Interview Request for Named Person when sent to info@ type email addresses].

That makes an improved impact (and about 250% hike in response rates).  Because most agencies want free PR and many seem not to mind it being in a blog ratther than a printed paper. 

Initial responses are good - replies say "I'll check your website and get back to you" and "Call me Friday".

2.  Call to action. 

This used to read "And if you want a chat about your agency – give me a call."

Vague and fluffy.  No clear reason to call.

Now revised to "And if you want a chat about your agency in an interview –
suggest a time for me to call."

There's a bit of psychology in this.  Because I am short of time and I want respondents who WANT to speak to me, I ask them to do some of the running.  They have to suggest a time to me that suits them.  This is important in the balance of interest between me and the prospect.  We begin to meet on a neutral territory.  i want something from them and they also want something from me.  

This balance of interest is subtle and often overlooked.  A push salesman will get meetings because the prospect just wants to get them off the phone.  But the value is lower than my phone or face to face interview.

STATUS UPDATE: In my pipeline now I have 

13 at Prospecting Stage (Including 3 new ones)

3 leads at Qualification Stage [two postponed to Jan 09]

2 lead at Needs Analysis Stage 

2 leads at Proposal Stage (both new)

1 signed contract (facilitating an awayday)

1 Lost to a competitor (poor research on my part, didn't realise I wasn't the only game in town).

1 new client started work this week with Naked Eye Research