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Grow your mailing list fast – with a Lightbox

One of the simplest and yet, most effective methods we have found to grow our mailing list at Creative Agency Secrets, has been with the integration of a ‘Lightbox’ or a ‘pop-up’ plugin.

For any business operating with an online presence (let’s face it, if you’re not, you should be!), one of your primary objectives should be to acquire email addresses of potential customers to sell your glorious products and services.

However, relying on customers to navigate your site and opt themselves in is like telling your dog to fetch a ball that it doesn’t know exists. You need to show them the ball and especially why they want to chase it!

Okay, what is a lightbox?

To put it simply, a lightbox is an extension programme on your website that jumps up at your visitors displaying a customised message, usually requesting visitors to supply their email address in exchange for some kind of benefit. These benefits are typically newsletter subscriptions, prize giveaways, eBooks, online courses and other free rewards.

Key factors to building an effective lightbox

  • Firstly, your lightbox needs to stand out. Web users are exposed to multiple lightboxes on a daily basis. You need to ensure yours captures their attention. Most lightbox software allows customisation of colour schemes and text which aid in making it visually appealing when it appears on your website. Aside from being eye catching, you need a powerful and enticing message that will draw them in as well as outline clearly what they get.
  • The lightbox should serve a single purpose – sign up here to receive benefit ___. If you make it too complicated, visitors will lose patience and simply close it without completing the signup.
  • Offer your visitors something that they want. No visitor is going to sign up for your offer if they have no interest in it or cannot see any real value from it.
  • Set frequency and page display settings to something reasonable that will not drive people away. Your lightbox should be a passive reminder, not an aggressive punch in the face to get visitors to sign up.
  • Associate it with your email client management software and it will directly import the email addresses it collects into that programme, saving you time and effort.

Once you have your lightbox setup, you simply launch it and leave it to acquire all those precious email addresses on its own. Easy!

bizsparkup lightbox creative agency secrets

An example of a Sumo Lightbox on a client’s website

Some lightboxes work better than others however. Our previous (paid) lightbox on one client’s website appeared cluttered and ‘busy’ on the webpage. After some deliberation we decided we should see what else was available.

We assessed a number of alternatives across a range of features such as mail client integration, level of customisation, price and so forth. Although paid and free versions existed for most options, we discovered the benefits of many of the premium lightbox providers were not substantial enough to justify the purchase.

Our clear favourite at the end of the process was a product called ‘List Builder’ developed by Sumo*. Their simple user interface meant it was pleasant for our visitors to engage with and the customisable colour and text allowed us to align the lightbox with our clients’ brands.

In the first few months, we saw the number of subscribers jump from roughly 20 – 30 per month to over 300! Our mailing lists continue to grow steadily and our lightbox is undoubtedly a key driver in facilitating this.

So what are you waiting for? Convert your web traffic into willing customers immediately, or get in touch if you would like us to help you get there.

*For a full breakdown of the lightboxes we compared, click here.

Lightbox or New Window?

I’m sure many of you by this stage have either heard of Lightboxes or have already attempted to implement them on your own website. Lightboxes have replaced “tabbed browsing” as the fresh alternative to opening a new window. This post will give a quick pros and cons list of Lightboxes and discuss both the everyday frustrations and pleasures they bring. In my next post I will advise the best times and places to use Lightboxes based on what I have discussed here, because contrary to what you may read further down, there is a place for them.

A word of warning, if you’re an avid fan of Lightboxes you may want to close your eyes now…

The overwhelming number of reasons to not use Lightboxes surely disheartens even the most passionate fans. By my count, Lightboxes are down 2-10 to opening a new window… Not off to the best start then.

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Starting off with the cons (so we can end on a sweet note) Lightboxes are both immovable and modal. This means that if a user wants to open multiple links at once to run a comparison as I often do, this is impossible. What often happens to me though, is I do want to open a Lightbox but it blocks out what I want to compare it to on the regular page. “Open a new window” however does not suffer these issues as they can be moved, minimised and often you can interact with the original page.

Probably the biggest issue any SEO-conscious webmaster would have with Lightboxes is that Lightboxes cannot be bookmarked but more critically, have no search engine crawlability. This means that your users will be unable to find any information you have stored in your Lightbox and worse still, on the off chance they do find it, there is no way of directly bookmarking the Lightbox. From personal experience I can tell you how awkward it is to send a link to a friend and have to add “click the link ⅔ of the way down the page” to my email as it’s near-impossible to link directly to the exact part of information located on a Lightbox.

A major issue faced by novice web-users is that Lightboxes operate in a different way to regular web-browsing. For the novice, it means yet another system to learn and navigate. My grandfather recently acquired an iPad (his first steps online) and while he is making good progress he would never figure out a Lightbox (at this stage I haven’t even told him about tabbed browsing – each time I see him I close his 40-50 open tabs…). My point is that novice users struggle enough with regular web browsing.

So while a major issue for novice web-users is the change in operation, for more experienced users there are equal frustrations – the main one being suddenly the ‘back’ button no longer does as it always has. Rather than simply removing the Lightbox as we expect, it actually takes you back to the page before the page which contains the Lightbox. This is a real concern for anyone hoping to keep potential customers/readers on your site and may account for a low ‘average time on website’ figure in your analytics. Imagine someone Google’s your company and from that search enters your site. If a Lightbox appears and the user accidentally pushes ‘back’, they will be taken back to Google’s search results – which for me personally would be reason enough to not return to that site.

Lightboxes further suffer from often being “too” pretty with their animations etc  that it takes an eternity to actually load. Nothing frustrates me more than a slow fade in for every bit of data or picture that I want to see – It’s right up there with the Powerpoint individual letter fly-in animation. It is largely due to this that Lightbox struggles to encourage long-term usage.

Finally, and perhaps an ever-increasing problem are the compatibility issues Lightboxes have. The main one being on mobile devices. Lightboxes just don’t play nice with many mobile devices, obviously a pressing matter as more and more people browse the web on mobile devices. A more minor aspect is that users who disable javascript won’t be able to view your Lightboxes either (however there is a fix – have the link point to a real page, then use javascript to prevent the link from opening and instead open a lightbox). This may also fix some of the issues with mobile devices as well, however it just means more work for you, the webmaster, having to manage content on two locations as opposed to one.

Well, you’ve survived my rant. Just to help even up the score I’ll give the positive comments a larger font.

There really are only two reasons why you’d consider using a Lightbox over opening a new window, however both are critical. The first is Lightboxes offers a cleaner more professional look than opening a new window. Whilst this is purely based on preference, the general consensus is that Lightboxes look better. The second is perhaps the biggest overlooked benefit: it shows the selected content instantly. With many people opening multiple tabs and windows it can often be a decent amount of time before they actually view the selected link. With Lightboxes however there isn’t this problem as the content opens on the same page.

In my next post I’ll discuss How To Use Lightboxes On Your Website. Be sure to leave your own comments on the value of Lightboxes below!