I was invited down to Maidenhead to meet Melanie Vala and the Quickbooks marketing team following my rant and their subsequent work on improved customer communications.
Melanie is a marketing manager in charge of acquiring new customers.
She explained how the company is very US-centric with a lot of personal taxation management products which are [...]
Continue reading about Update on Intuit / Quickbooks debacle
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Having been spitting mad last week. I am now calmer, but nonetheless mildly frustrated.
The post got some big profile and a direct comment from Melanie Vala, an Intuit employee. I still feel bad that when trolling you get the fiery responses!
She wrote
We really appreciate all the comments, feedback and help which our customers [...]
I use Intuit Quickbooks accounts system. And I called today to ask about the new VAT rates and how to manage the switch over.
They refuse to support my 2005 version of the software because it comes under their "Sunset" Policy. [i.e. phasing out each year's version and forcing upgrades onto customer]
But advised that 'within a [...]
