Here be dragons

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The allure of the speed-to-answer is great for early users of AI. Those of us who have been longer in this particular swimming pool Realise that critical assessment still remains the most important input of the human actor.

1960 Porsche – Dragons of a bygone age. Image Credit: Rebecca Caroe

As Neil Perkin quotes John V Willshire

Where technical debt for an organisation is

“the implied cost of additional work in the future resulting from choosing an expedient solution over a more robust one”
Cognitive debt is where you forgo the thinking in order just to get the answers, but have no real idea of why the answers are what they are.’

This in part reveals why enterprise finds it so hard to incorporate AI use into daily workflows. You must have the human input in order to ensure that you’re not making a fool of yourself in the rush to deliver speedily.

Anyone fancy a brown bag lunch to share experiences?

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Marielle Ursua on Unsplash ">a computer and phone being used to write a job application and CV

Not everything is enhanced with AI.

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Use your experience of life, of human communication and decision making to work out times in the customer journey when personal, individual, manual actions will have greater effect.

I love using letters, phone calls, SMS – all great tools for use cases when you need cut through and to effect human-to-human contact as a context for making a sale.

PM me and I’ll tell you one use case I’m doing right now with a CV for a job application.

No it won’t do the whole job for you, yes you will use your human insight and creativity to frame up the AI supplied text. It’s so satisfying.

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