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Archive for the ‘Golden Question’ Category

Creative Agency Secrets Archives

Tony Hsieh – Zappos.com

Where extraordinary customer service is the norm. 75% of customers are repeat customers. Put marketing spend into improved customer experience and encouraging repeat custom and word of mouth advocates. Bookmark It

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By rebecca Saturday March 14, 2009

Top tips for biz dev in a recession Part 1. Lead Generation

I've said it… the "R" word.  There is one going on right now.  If you aren't yet feeling the early symptoms – be grateful.  Here are some early plans you can put in place to ensure that your business does its best to survive.  I am starting with Lead Generation.  This is the earliest part [...]

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By rebecca Wednesday October 29, 2008

A new Golden Question when choosing your agency

I received this email on Monday.   Hiya! Can I pick your brain? A charity I am a trustee of has been advised by a [web design] company that (viz redeveloping the website) "social networking / web based community is a passing vogue" therefore relatively unimportant for new web capability. This for a very dispersed, [...]

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By rebecca Friday October 17, 2008

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