Former client, Ctrl-Shift, is a strategy consultancy focusing on personal data and its use online.
They realised that the landscape of personal data availability online has changed hugely in a very short time and despite hysterical outcries about Facebook privacy settings, it is an important area that both brands and consumers should be knowledgable about.
Their concept of “personal data stores” is a really interesting concept that is being built out – imagine you, the consumer, setting the ‘terms and conditions’ for a brand to access your personal information?
It’s called Vendor Relationship Management read more here and here.
But see their great Personal Data infographic published in full with a brief snapshot below showing the 2012 situation…it describes the landscape for legislation, technology, entrepreneurs, corporates and consumers and looks forward in scenarios for each to 2017.
Ctrl-Shift the Personal Data Landscape future
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https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2012-05-22 19:16:242022-12-19 11:56:57Infographics used for business development
Interviewing the brand and being interviewed as the agency are core skills for pitching.
Getting to “the close” for new business and a signature on the contract requires a clear purchase decision from a brand decision maker. If you are pitching to a brand – prepare for these questions that they should be asking you.
When you get invited to pitch there are 2 reasons you are in the room
Your track record indicates you should be good enough to do the job
Your future WILL deliver an excellent job
The questions are designed to reassure the brand marketing team that you will be in their future – collaborating, partnering.
Chief Marketing Officer pitch questions to agency
So how can you tell what the future of this agency will be? the same old, same old competent delivery of past campaigns or new and exciting incremental creativity that will accelerate your brand in front of consumers?
First question: Vision
What do you, the agency, think is the future of marketing/advertising?
You want to know whether they are aware of new technologies, brands moving to new social platforms and integrating mobile solutions into their campaigns.
Second question: New Hires
Tell us about the new team members who have joined this past year.
What are the characteristics of these people and why did they join the team? Are they crazy future-ologists, or competent deliverers. Will they bring new expertise to the team (see answer to question 1 above) and can you see your brand leveraging their knowledge to advantage?
Third question: Team Structure
What is your creative team structure and composition?
Listen hard to how many ‘traditional’ job titles are described. Find out about the digital specialists – are they in a separate group who get brought in to assist or are they part of the core delivery group. What about outsourcing production and expert tool creation – how honest is the agency about areas in which they are not expert and are buying in talent.
Fourth question: Modern Marketing Communications
Tell us about recent campaigns that were not advertising-led
How many message delivery tools have they used that were not print or TV advertising, direct mail/email or public relations. Look for innovation and incorporation of ‘gamification’, apps, integration with social media (leading edge at the time of writing is Pinterest, G+), brand collaborations and joint ventures.
Fifth question: The Delivery Team
Who will be working on our account and why?
The individual attributes of the core account team matter. This will help you get round the agency that pitches with one team and delivers with another. Why does the agency pick each individual and what are their skills – you’ve got to work with these people. Go and check them all out on Linked In and Facebook.
The Agency’s reply 6 questions
We found this post from W+K London in which they tried to give the reciprocal questions the agency should ask the client.
Who are the decision makers on the pitch and on the agency’s work?
What are your criteria for judging the success of your agency’s work?
Is your inclination to aim high and do something extraordinary, or to settle for the ordinary and avoid the risk of failure?
What made you consider us for this pitch?
How many agencies are pitching and who are they?
Will you pay a pitch fee?
Go forth and pitch. But be careful!
Thanks to Edward Boches for the original inspiration for this article
Read more articles on 3 New Business Pipeline and 6 Creating Opportunities from our archive.
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https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2012-02-17 09:00:002020-05-27 16:55:295 Questions to ask a creative agency at your pitch
Have you ever tried disguising new business prospecting as ‘market research’?
Finding new customers to discuss your business products and services with is difficult for many people. Many people have a natural fear of the unknown and ‘cold calling’ strikes a death-knell in many people’s darkest fears.
Let Creative Agency Secrets show you some of the insiders tricks of the trade –
and learn to find an easy way to discuss new business without the fear and pain.
We all need Market Research
Market research is a valid business activity – without it you cannot know what the market and pricing is for your services and products. What few people realise is that many prospective customers are happy to give their advice and opinion to you, free of charge in the name of market research. They are frequently motivated by the hope that if your situations were reversed, you would assist them.
Asking questions about how other people view your products is very easy to do.
Email introduction for market research survey
Imagine this – an email asking for 15 minute meeting to get an opinion about a new service offering.
Dear Rebecca, we’re planning a new email list de-duplicaiton service for launch in the autumn, As a previous customer of XYZ co, we’d value your opinion on the features and pricing of this service.
Could you spare us 15 minutes on a conference call to give us your views?If you have time next week, I’ll send over a short briefing note explaining our plans.
Best wishes
Could you send something like that out? Individually and personally addressed? You could send it using Linked In using their mass-mail feature? Maybe add in a ‘poll’ if you want a voting response (though this is less personal).
Case study – market research for affiliate consulting services
One of our coaching clients has plans for a new environmental consultancy around carbon credits. The two partners in the business have found a service they want to sell and asked our advice about pricing.
We recommended contacting prospective customers and seeking meetings or phone conversations with them to do market research into their appetitie for this service.
Not only does this approach allow a direct conversation with a possible decision-maker; it allows you time to explain exactly what your product/service does and how the customer might benefit. They listen carefully because it’s a ‘market research’ dialogue not a sales pitch.
Nice, eh?
Additional thoughts
Our client is a busy lady who works in 2 businesses – building up the new one while running the existing one. We discussed how she prioritise her time. Our conclusion was that if she could specify the 3 questions needing answers from the market research, her business partner could do the calls and visits. In this way she can ‘direct’ the work but spend her time on the other, income-generating business while still progressing developments on the new venture.
See other articles about Pipeline development and Opportunity creation by searching the categories on the right.
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https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2012-02-07 09:00:262020-01-24 01:44:23Selling disguised as market research
Getting fabulous creative work from your marketing agency depends on the brand team giving the best possible brief to set up the work. Writing down what you want from your campaign and collaborating with the agency to agree the full terms of reference for the work you are commissioning is of the utmost importance.
You may be finding a new marketing agency to work with or briefing in new campaigns for your existing agency.
Both require communication of the utmost clarity.
And so whether you are a brand who uses agencies; a brand who has an internal marketing department or an agency wanting to use best practice with your brand clients, here are two slide decks and a blog post which will help you to write the best possible creative brief.
Thanks to Dare who created this slide deck as a training event for their internal staff.
Putting pen to paper and getting the desired outcomes by describing accurately what you want to happen from the campaign is where this second slide deck is useful.It starts with a template form which requires answers to these statements and questions
Brand Proposition – what is it?
What do we want to achieve?
What is the one key insight?
What do we want people to do?
How should we tell them?
Why would they?
In the deck the authors show good, mediocre and poor ways
Why is Business to business marketing different from business to consumer? Well the main reason is that although a business is staffed by people (who may be consumers) the language and method of selling by one business to another is not the same.
And so we have found you a B2B example of how to write a brief. Make sure you read the comments below the post as they are also informative.
Corporate greeting cards can be used in many ways to promote your business and to show appreciation to supportive clients; some traditional and some a bit more creative. However, there are some rules and tips you should keep in mind to get the best return on your investment of sending out a Business Christmas card:
1. Procedure/mailing list
Make sure you keep your company contact information up-to-date on a regular basis and take your time to add new contacts you gain throughout the year.
A good way to control if your contact details are up to date is by including your return address so that the post office will return the card if the address is no longer valid. It will also serve a dual purpose by providing your contact information to your recipients.
2. Timing is everything
Don’t send your cards late, set yourself a deadline. December 15th is a convenient cut-off date for having your cards in the mail. If you’re sending business Christmas cards internationally, they’ll have to be in the mail much sooner. Here are some helpful links for recommended Christmas mailing deadlines: NZ Post, AUS Post, Royal Mail, USPS, Canada Post. If your Christmas card arrives after the holidays, you have just sent the wrong message to your customers. Read more
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Adeline Grosrenaud is London blogger with a blog dedicated to CRM. It may seem an out of date concept now that the social web is going mainstream, but I asked her to write about how CRM and biz dev proceseses can be mutually supportive.
She has a helpful check list of metrics that would be worth checking for your organisation.
Here’s what she has to say.
While the term CRM is often just used to refer to CRM software, true customer relationship management is much more than that. A business ought to have a well thought out and written customer relationship management strategy and plan which has involved thorough research if they want to succeed in their given industry.
CRM technology and software has evolved by leaps and bounds over the last few years from starting as basic contact management solutions and now features a huge array of tools and applications that can be used for a variety of business processes. The most important use for most business seeking out a CRM solution is the development and automation of business development processes.
New CRM technology and features that facilitate effective and efficient business development processes include:
Ability to quickly and efficiently integrate new business leads from a variety of sources.
Ability to automate follow up on new leads quickly and in a organized manner.
Automation of up-selling and cross promoting other products and services.
Easy integration of new business development managers, representatives and remote teams or call centers.
Creating a streamlined platform for communication throughout the company.
Instant access to and generation of reports and financial projections.
Easy tracking of a wide variety of statistics and metrics.
These CRM features not only facilitate better and faster customer relationship management and sales but can help a business cut costs and improve the bottom line through a simple, streamlined and automated system. Perhaps the most important among these CRM tools for business development is the ability to easily track a wide range of metrics. This includes times it takes for your sales staff to follow up with new leads, how hard they are trying to follow up and convert sales leads and which members of the sales team are performing best. Good CRM programs also enable rapid changes in the business development process whether it be reassigning accounts to another account manager or changing sales letters and scripts and much more. The latest advances in CRM technology also make split testing a breeze. In this tighter economic times this has become even more essential as businesses strive to maximize ROI more than ever before.
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https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2010-04-22 03:21:062024-08-26 15:48:52Guest Post: How CRM Integrates Into Business Development Processes
If you are in business development, it’s important to stay connected to the buzz in the marketplace. One of the hard things is to find a single place to gather all your news sources. Biz dev can be written about in marketing magazines, books, industry magazines, online in blogs and forums. It’s a disparate subject and isn’t easy to collate for easy consumption.
I find two main sources helpful – Twitter and RSS feeds. If you aren’t using a feed reader, it is really useful because it gathers all your RSS sources into one place. Consider trying out Google Reader or Feedly.
I should add that the last couple are more about internet marketing but they often give me great ideas for campaigns and articles to write for CreativeAgencySecrets.
Any more biz dev blogs I should be reading? Send over your suggestions.
https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2010-02-09 07:31:312023-08-21 20:36:23Top 10 must-read Business Development Blogs
One of the nicest things about getting your biz dev working well is when inbound enquiries start to come to the business.
I am working with Websters , a niche chartered accountancy practice specialising in service charge accounting. They have worked hard on a new website and blog as well as some collateral and internal management structures to support business development.
Websters aren't yet ready for the big formal launch event for the site and while it's broadly complete, we are continuing to use it and improve some of the features.
And so I am surprised and delighted to find that people are signing up to receive their newsletter, the RSS feed and printed brochureware about the business.
Setting up the fields
When I set up the fields for the enquiry form I originally thought that a simple Name, Email, Company name and country would suffice.
But I was surprised by the number of folk who want to receive information about the Websters company.
This leaves them with a choice – send electronic information or print. But for print we need a postal address. This gave me an idea….
Rather than change the form to include postal address information, why not just research them online and phone them up. This is good becausse
you can find out if they are a real person
you can ask them if they prefer print or emailed information (customer chooses)
you can do a bit of"digging research" into their organisation for your database
you can ask them straight out if they want to have a credentials presentation or chemistry meeting
you can make a fair assessment of whether they are a prospect and at what stage of the pipeline.
Hooray – i know what we'll do – a targeted phone calling session.
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