Yes I hate that headline too… but I can’t work out the best way of listing three helpful things which I’m working on without it becoming a silly list headline. Live with it.
The year data became grown up
If you aren’t working with competent amounts of data insights and analytics yet, this is your year to get going and to go deep-dive.
For the beginners – the new Google Analytics GA 4 is a level above earlier versions. Get it installed (new header code on your website) and find a competent expert to guide you though its features. Well worth while.
After that, update dashboards, check the CRM integrations and get a whole lot smarter in your tracking.
Single customer view got easier
Nobody has got this wholly right, easy or fully connected (if you have you are probably a micro-organisation or a startup). Enter the Customer Data Platform. This is the software you need to bridge above (think umbrella) over all your data silos so that you can move towards customer nirvana.
I’m not being totally rose-tinted-glasses on this – there are serious players who can help build the plumbing which will help you understand and integrate customer data. Go learn about CDP.
Behavioural economics for marketers
If you haven’t heard about “nudges” you need to get on board fast. The new-ish science of behavioural economics is all about how we can get people to do things. A nudge is a way of changing behaviour – like leaving your gym kit by the bed at night as a way to encourage you to do a workout in the morning. Marketers love this.
And the smart folks at Ogilvy UK hosted a whole day event – Nudgestock – to talk about and showcase a lot of real case studies of effective marketing action based on behavioural economics. They called it
a full day of top quality BS (*Behavioural Science) from around the world
Watch it on YouTube. I particularly liked Abigail Dalton’s talk about Nudging to end world poverty.
That’s enough for now. Each of these is worthy of a deep dive research and learning day. Plan it for yourself.
I write and coach B2B marketing – each of these could be used by your business – get in touch.