Former client, Ctrl-Shift, is a strategy consultancy focusing on personal data and its use online. They realised that the landscape of personal data availability online has changed hugely in a very short time and despite hysterical outcries about Facebook privacy settings, it is an important area that both brands and consumers should be knowledgable about. [...]








Recently I’ve become very conscious of images as part of the brand mix online and offline.  There are brands who create visual icons – take a look at my ‘Marmite’ Pinterest board created for a client celebrating the fact that New Zealand has run out of Marmite(!)- true story. And so I think we’ve changed [...]








Migrating your marketing online and integrating new elements of social media into a traditional brand strategy is not easy.  Today we showcase a client and their challenges and a book and a blog post.  Together they give you the one principle you need to write a B2B online brand strategy. How to get customer community integrated into your [...]








Robert Rosenthal posted this in his Facebook Group; How would you address this tricky database marketing challenge? A B2B marketer relies heavily on postal mail to promote their offerings. They use email marketing but have yet to see results strong enough to justify a reduced reliance on the Postal Service. Each purchase secured via postal [...]








Since we wrote the report summary on mobile shopping, we also found this report from marketing agency, Head London, in which they commissioned research into retailers’ online stores. The Customer Experience Deficit White paper Online retail experiences have to become brand specific, highly relevant and personalised to each shopper. Retailers need to make better use [...]








What’s the first step in understanding someone? Speaking their language. When it comes to hooking a customer and encouraging them to speed down the marketing funnel by way of a website landing page, your greatest tool is your wording, your language, how you communicate. How to get started planning your landing page A client of [...]








If you were to Google “President Obama visits Australia”, Crocidile Insurance for President Obama, Obama Calls Crocodile-Attack Insurance ‘Most Unique Gift I’ve Ever Received As President’, and Obama to get Crocodile Insurance in Australia are just a few of the many crocodile-insurance related articles that would no doubt be among the top results. Not to [...]








How can you make the most from an error?  Get your customers back on track with 3 simple steps.  And some humor We all get loose ends and links that break on websites. It’s a fact of online marketing life.  So don’t stress – take our 3 steps and make the most of a bad [...]








Working a trade show using twitter is a great way to find new followers and to publicise your business intentions.  You may even find new customers, shortcut your researches and build new supplier relationships. Here are our top 5 tips Write a blog in advance to say that you’re going and what you’re looking for [...]








Awesome, lovely superb…. just finding which social media sites exist today is hard but having to chase round and research available ‘names’ on each one for a new client – time consuming. Thank heavens for the wonderful people at NameChk.com They do the grunt for you. Now all I need is to go register the [...]