Timing… sometimes it’s a gift

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Timing… sometimes it’s a gift.
I interviewed Matt Brittin CBE on my #rowing podcast last year about lessons for work he learned from rowing. Suddenly I got a spike in website visits as his name got in the frame for the top job at the BBC.

Only one journalist got in touch – William Turvill – and he quoted me as part of the “background colour” in his article. It’s a free link to read.

Rowers can be great executives because of the learned discipline, focus and attention to detail our sport demands when performed at a high level. More than anything, you learn time management when workouts take an hour or more, and the mental health benefits of leaving life behind when you’re on the water are legion.

Matt Brittin in 1988 Photo credit: The Times

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Approaches for testing A/B campaigns

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Older Consumers Prefer Videos Without Subtitles

We were testing two video treatments for Faster Masters Rowing, a sports brand targeting older athletes (over age 45).

The A/B test difference was subtitling the dialogue.

We found that people vastly preferred to watch the video

marketer magazine logo

Marketer Magazine

without the distraction of subtitles. AND then to have a static text screen in which the main message was summarized in bullet points.

Note we sent the two video treatments out in the newsletter so we got qualitative written responses about preferences (not just click tracking quantitative data).

Seems older consumers don’t like to multitask. Or they just prefer to focus on the video image first while listening, and later to read the same message.

 

As published in Marketer Magazine.

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graph of vanity projects

Is B2B advertising a vanity project

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I don’t think it’s anything to do with AI. But everything to do with ambitious people wanting to leave their mark on an organisation.

Here’s what my ‘vanity project’ would be if I ran a B2B advertising team. Scrap most of the bland clickbait adverts that most B2B brands use – and focus on excellent creative and brand building.

graph of vanity projects

Don’t track the clicks, the metrics which are more likely to be bots than humans. Use your deep instinct and experience to design eye catching advertising that talks to brand values, what consumers want or need to know and get rid of the rest. You probably won’t miss it. And you may lose your job.

But in 5 years time, I bet your advert will still be remembered by the key B2B decision makers….. because only 5% of your target audience are in buying mode at any one time. Use your advertising to build a strong brand; rely on SEO and website pages to backfill their research needs before the RFP.

 

Inspiration for this post from the Uncensored CMO interview with Tom Goodwin

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Email subject lines can make or break open rates

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I like to write to deliberately appeal to a small portion of the audience. The preview and subject line are the first, top-level filter available to email marketers.

I realised this after a client did an event which specified the age participants should be. It was a roaring success – because people knew immediately if it was right for them (or not).

The downstream benefits

  • audience segments can be built based on responses, opens, replies and clicks
  • deliverability improves driven by open rates

Remember, good email marketing software allows you to edit the preview text. This is a secondary audience filter and it does not have to be the same text as your opening sentences.

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#1 B2B marketing skill for 2025

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Building your audience is THE key marketing skill which will help your marketing strategy in 2025.

The “gurus” say one thing..

Let me explain.

Not all online marketing ‘teachers’ are wrong. But their methods paid dividends to them because they were early adopters.
– Most people teaching blogging started blogging between 2004 and 2008.
– Most people teaching content marketing started between 2008 and 2012.
– Most people teaching podcasting started between 2010 and 2014.

My first blog was 2006; first content marketing website was 2009 and my podcast was 2013.

These methods worked then because they were early adopters and because we marketers (and Google/Meta) had not yet started to algorithmically enshittify the platforms we used for natural search advertising and social discovery.

What works now?
Audience building – and direct email marketing and direct response copywriting.

And yes, I can do that. And you should know how to do it too.

H/t to Brian Clark for the bullet lists.

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Agentic AI is a joy-killer for NBD

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A “cold call battle”

I love a contest as much as any athlete… but this makes my blood run cold.

It’s an advert to promote agentic AI compeing alongside CSRs to book appointments.

You may not know this, but I’m a demon cold caller. It’s a service I provide as part of B2B Marketing – yet the underlying premise of this service is going to drive enshi*tification into yet another part of business marketing.

I know I can spot many online fakes, bots and robo-voices.

Soon we won’t be able to do this.

Agentic AI cold calling bot service

It will be ‘fun’ to try to get the automatic agents off the line quickly – but where’s the joy in beating a machine? It’s man-to-man mortal combat that gets my adrenaline surging.

That’s only a sorta-joke. I do like a competition. I do like to pit my skills and my wits against another person. But only in a fair fight.

I’m sure that these services will shortly be incorporating human-like aspects of speech and language to persuade the listener that they’re not talking to a bot.

Yet again – where’s the fun in that.

Does agentic AI risk taking all the fun out of doing business? Your thoughts….

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Here be dragons

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The allure of the speed-to-answer is great for early users of AI. Those of us who have been longer in this particular swimming pool Realise that critical assessment still remains the most important input of the human actor.

1960 Porsche – Dragons of a bygone age. Image Credit: Rebecca Caroe

As Neil Perkin quotes John V Willshire

Where technical debt for an organisation is

“the implied cost of additional work in the future resulting from choosing an expedient solution over a more robust one”
Cognitive debt is where you forgo the thinking in order just to get the answers, but have no real idea of why the answers are what they are.’

This in part reveals why enterprise finds it so hard to incorporate AI use into daily workflows. You must have the human input in order to ensure that you’re not making a fool of yourself in the rush to deliver speedily.

Anyone fancy a brown bag lunch to share experiences?

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New ideas often receive pushback

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New ideas often receive pushback.

That’s because they’re new, they represent change and that can be threatening to jobs, budgets and ‘the way we work round here’.

It doesn’t mean they are necessarily a bad idea. I find that frequently it takes a couple of goes to overcome the pushback and also it takes some time – maybe a year or more.

There’s nothing more powerful than “an idea whose time has come”. But that doesn’t just happen. The marketing communications outreach that builds the comprehension, that challenges the status quo, that offers alternative pathways is where us B2B marketers can prepare the ground so that you overcome the pushback, get acceptance for a pilot or a trial and then move towards adoption.

Here’s a case study.

I’m the MC for a B2B marketing careers event at the Marketing Association which I first proposed as an un-conference a year ago. Now the event is re-framed and is happening next week.

Let’s talk?

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Not everything is enhanced with AI.

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Use your experience of life, of human communication and decision making to work out times in the customer journey when personal, individual, manual actions will have greater effect.

I love using letters, phone calls, SMS – all great tools for use cases when you need cut through and to effect human-to-human contact as a context for making a sale.

PM me and I’ll tell you one use case I’m doing right now with a CV for a job application.

No it won’t do the whole job for you, yes you will use your human insight and creativity to frame up the AI supplied text. It’s so satisfying.

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