Hi, will you please give me an idea about launching and what gifts we can give to our guests. I want something related to skin care products.
Product launch gifts
What the gift is – should relate to your brand. Ideally can you create small samples in tiny bottles, blister packs or boxes so people can try out several products?
For your launch gift, I suggest three options based on the commitment people make to giving you their time and attention for your launch event.
people who come in person – give them a bag with samples of your product. They get the best gift because they came in person.
people who say they will come in person but do not show on the day. Ask for their phone number and offer to give them the bag if they meet you in person afterwards.
people who cannot come in person – give them a discount code to buy their first order and send them some extra small samples as a gift ‘surprise’ when they order.
The key here is to give the greatest value to the people who come on the day.
Product launch marketing campaign
When planning your launch marketing you will need to have thought through the following as well
contact details for invitees
follow up email or messaging after the event
quotes from attendees to use as Press Releases and customer testimonials
web shop able to use discount codes / vouchers
ways to recognise these early customers when they return to shop a second time (will they become loyal?)
Of course, this is just a list of ideas and needs to be linked together into a fully rounded campaign and tied into your website, CRM database, metrics and other publicity to make a proper campaign.
Today I had a raft of emails from which I wanted to unsubscribe. It happens. But the experience was so variable between the different service providers that it’s worthy of a blog post.
Box came up first – I don’t use the service and so why are they writing to me.
Box dumb unsubscribe
They use Eloqua for email distribution and I have to type in my address in order to unsubscribe.
Not good. You know my address, therefore you should have it pre-populated.
New Breed Marketing
New Breed Marketing came up next – an event in a country where I don’t
Email Preferences check box
live – I won’t go and I don’t want more invites to events that I can’t attend.
They use Hubspot for email distribution and I find that I can update my email ‘preferences’ and select to only get their blog posts by email. Perfect!
Check your own set-up by subscribing to your mail list (I always do this for our clients) and see what your unsubscribe experience is like. Don’t want to annoy customers.
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https://creativeagencysecrets.com/wp-content/uploads/2014/08/email-preferences.png474391Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2014-08-18 09:01:532020-05-27 16:54:39Email unsubscribe best practice
We recently launched content creation services. (Article creation, infographic design, etc) We have 3 funded startups that we currently work with. Acquired through my network. How can I get more, what would be the best way to do this?
Have a solid new business development process and an action plan. Like any sales activity, you need a strong proposition and a tested process to present your offering to the market.
You are (sadly) no different from any other B2B biz dev client we have.
1 – research and build a database of your prospects (funded startups)
2 – make an offer to them that is compelling and they respond to your approach
3 – have a range of services that are easy to buy, demonstrate added value and encourage re-purchase
4 – rinse, repeat.
https://creativeagencysecrets.com/wp-content/uploads/2014/06/startups.png551738Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2014-06-09 10:00:002019-08-01 15:38:03How do I get funded startups to buy Content Creation services?
We run a monthly podcast for one of our clients which has become fairly popular in it’s respective industry. This is a relatively new ability we’ve learned and as with everything we do, we’re happy to help others learn to do it as well.
To be clear, when we say webinars or podcasts we mean live audio and video feeds (much like radio if it had view-able PowerPoint slides!) which are broadcast over the internet for everyone to view. We record these broadcasts as we do them and give that recording to viewers afterwards and post them on YouTube or SoundCloud.
Create you own webinar
Very recently we got a tweet from a sports coach wanting to start holding webinars and we answered. We arranged a Skype chat, walked them through the programs and techniques we used and introduced them to other possible solutions we found along our journey of developing a quality podcast. Here’s a summary of our advice.
We use a combination of the program xSplit and the website UStream:
xSplit – recording a webcam or a computer screen is a simple process today, but controlling that recording is an entirely different thing. The FREE program xSplit provides users with multiple “scenes” which operate like a powerpoint presentation. Each “scene” is like a slide in powerpoint and can be customised with images, live screenshots, webcams and more. It also takes audio directly from your computer and microphone, if one is attached. The program can broadcast to multiple sources and can directly record to your computer as a separate option for making videos. While it is only Windows OS compatible (so no support for Mac computers) it provides a lot of flexibility and control to the user.
UStream – when you are broadcasting you need a destination and a place for that broadcast to be viewed by others. We use our paid account on UStream with ads removed to broadcast our live viewing. UStream gives us a way to communicate with our viewers as well via a text based chat beside the video as it plays.
This set up makes it easy for viewers to watch as we just need to send them the link to our UStream account while we take care of the broadcasting and content. With other solutions you may need to download programs, make accounts or have to send attendees passwords. We have tested some of those solutions and for a wide audience and age range they proved too hard and presented barriers to attendance.
Other solutions you could use
Many of these solutions add a level of difficulty for either us or our viewers to join a webinar that we broadcast. However they may suit your needs better than they suit ours:
Google Hangouts – the Hangouts system created by Google is amazing. It allows you to broadcast your computer screen or your web camera to a live stream (then instant recording) on YouTube. For others to view directly they can watch from YouTube. If you’d like to chat to viewers however they would have to join your Hangout and thus disrupts many of your functions. You would have to mute each attendee if you want to talk and then you could communicate with them via text chat. It works but is cumbersome in it’s design. On the other hand it is a free solution without ads and is simple for basic internet users to learn.
Downloadable webinar technologies – there are meeting simulators that can be used effectively to run webinars such as GoToWebinar or Anymeeting. These solutions are often paid, require you and your attendees to download a program and are designed primarily for corporate use. They will take some training to use (especially for your viewers) but the technology is great. If you’re a businessman looking to run online meetings or training sessions this solution is a great way to go. [only problem with Citrix GoToWebinar solution is the meeting invite does not adjust timezone to the recipient’s calendar]
Now that you’ve got access to the tools, you can start exploring the world of broadcasting and build yourself a webinar! If you’re less technical, or would like to put all of your effort into the quality of the webinar, we’d be happy to take the broadcasting task off your hands. Contact us for more details on these technologies or for a quote on what it would take for us to set up and run your webinar.
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https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Creative Agency Secrets Teamhttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgCreative Agency Secrets Team2013-10-28 17:00:112020-01-24 01:44:29How to Set up and Host Live Webinars
Accountancy firms are the backbone of the business economy serving every sector of the community. Business owners use their accountant to get advice and recommendations on a wide range of commercial issues. They are trusted advisors for New Zealand business.
Yet accountants often present themselves poorly online. They are difficult to find on the internet, their websites are dull, unremarkable, and aren’t easy to use for prospective clients who want to research and find an advisor.
The attributes of a good business website:
Findable on search engines for search phrases that relate to the industry or product not the business name
State the services or products offered in clear, non-technical language
Illustrates specialisms and points of difference for the firm
Helps guide the customer to the correct service they need
Enable the customer to get in touch with the business by a range of communication channels – including social media as well as traditional telephone and email
Name key members of staff and their contact details
Show office locations, ideally on a map
Every business uses some form of marketing promotion to bring in new clients and to keep current clients coming back for more.
A website is the linchpin of modern business marketing activity. Most other marketing work directs curious web searchers to the website. These days, who hasn’t got a business card without the firm’s URL?
Creative Agency Secrets has appraised a substantial amount of accountancy firms’ websites for evidence of current marketing and promotion activities within the industry.
Here’s what we found
Over one quarter of all firms surveyed do no marketing promotion aside from their website.
38% have some basic promotion, normally in the form of a newsletter.
And at the other end of the scale 6% are very active and seek to engage website visitors and encourage them to get in touch with the firm.
Where does your firm sit on the proactive marketing scale?
Top performers include
Cabbage Tree Accounting
What sets these firms apart?
The best accountancy firms have several key attributes in common
They are highly informative both on their business, what they offer, and their industry
Their web pages maintain public resources for research and self-discovery
The have prominent and recent communication activity using written, audio and visual media which engages readers and keeps them on the website
They encourage the visitor to reveal his identity to the firm
Why do prospective clients find these factors appealing?
Imagine going into a shop for the first time – you browse around looking for the product you want to buy and at “just the right moment” a sales assistant steps forward and offers to help you. They guide you in an un-pushy manner to the product you want but stay on hand to answer any further questions you have. A modern website needs to do the same job for the firm.
But on a website a visitor is anonymous.
You have no idea who has visited your site – just tracking cookies and the number of visitors in your analytics. The Firm doesn’t know their names, what their interest is and whether they are looking to buy some accounting advice.
Businesses are moving into the social media scene. Yet most accountancy firms have not taken advantage of the core social media sites.
Our research reviewed accountants’ websites for public links to social media sites. We expected to see LinkedIn used the most because it is the professional business social media site but we were wrong: 34% had LinkedIn pages; 34% had Twitter and 46% had Facebook profiles.
Firms with an active social media presence tended to also have higher scores in overall web presence and influence. There are many additional influencing factors and it is important to note that where a company is on social media, they also have invested time in YouTube videos, blogging, or email marketing as well.
We ranked firms comparing their activity on the web by assessing how often they updated their marketing activities and what tools they used to market themselves online. This shows that activity really does boost your noticeability as an accounting firm online. What’s more interesting about these results is the outlying firms with our assigned activity scores of 2, 3 and 4 who also have a good Alexa Rank which suggests that content is an important factor in gaining a prominent online presence.
Online Marketing Tools used by Accounting Firms
There are a lot of opportunities to display expertise using content marketing techniques online.
When searching there accountancy firms’ websites for newsletters, we looked at whether firms actively requested prospective clients’ email addresses, and the ways in which the firm used them. Many displayed historic newsletters but they were often displayed in PDF format which is less searchable or sharable.
Of those with newsletters, a significant amount website visitors had no way to subscribe to receive the news online. Giving visitors the ability to subscribe gets you their email address for a mailing list and analytics information about those visitors. Mailing lists are a great way to start a dialogue with customers by building a self-service database. An opportunity lost by these firms.
Opted in databases of email addresses are among the most powerful marketing assets a firm can own. They can even be used to deliver a series of emails called autoresponders. These can welcome new subscribers, give them an introduction to the firm, and explain its services.
Many of the news pages or blogs for the accounting firms we researched are static and have not been updated for many months or even years. They have no clickability or linking to other pages in the website and they are created on a single web page. This means an individual article cannot be hyper-linked, only the whole page.
By creating a blog-style page, the opportunity exists to create more internal and external links to your site which again increases the chances for search engines to visit more frequently as well as encouraging visitors to browse across multiple website pages. This also provides opportunities for other websites to link to specific articles from you which ultimately lead the visitor to your website.
Larger accountancy firms host videos on their websites, mainly used for training. None have made use of online broadcasting technologies like webinars, podcasts or recordings. Video and audio recording is now cheap and easy to do. They are a good way to communicate and to enable listeners to share your content and are far more engaging than text.
Many accountants provide training and conduct seminars for in-person attendance. It would be very easy to broadcast a training event or record it at the same time for later broadcast. Training is a fantastic marketing tool but if someone can’t make the event time, watching a recording means they can still gain value from it.
Most accounting firms have the beginnings of a good website presence. However they need to add new functionality that works to continuously draw new visitors into the website from search, from the email database and to encourage them to reveal their identities and join in a dialogue with the firm. This can be enhanced by including social media in their marketing plans as they create more and more points of contact for potential clients, as long as you know your clients use social media to connect. LinkedIn is particularly good because of its professional nature.
If you’re an accounting firm looking for a free website appraisal, you’ll find one here at Creative Agency Secrets.
THis week I’m focusing on a client whose website was not showing up on Google – not for pages and pages.
He knew this was a problem and had been overcoming it by paying for SEO to put it onto the top of search. But he knows this is a short term solution which he doesn’t want to continue.
We investigated and found 3 quick things to correct
Site meta tags were not populated
Blog was created as a page not posts
Photo Alt tags weren’t used and images were uploaded with the camera image id (long string numbers)
So some easy quick fixes.
Medium term, we’re teaching them how to use links and key words in blog posts which will reinforce search queries as well as social sharing and reciprocation.
Check out Otautahi Tattoo’s amazing story as refugees from the Christchurch earthquake and relocation, growth and reinvigoration in Auckland – the photo is of All Black Keven Mealamu having his latest ‘rose’ design added.
Otautahi Tattoo with Keven Mealamu All Black rugby player
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https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2013-06-26 09:52:362020-01-24 01:44:28Website not showing up in Google: BNI New Business Development tip of the week
https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2013-01-08 10:00:002020-01-24 01:44:25Trade show B2B marketing tactics - selling tech to the masses
Call out the bullshit. This is not good marketing agency business practice.
They asked the client to complete the brief for them.
I understand that ‘cover your ass’ corporates may encourage these practices but how will this improve client retention? Or client service?
Who on earth is going to agree to that?
What a creative brief should look like
Working with CAS we pitch you an idea which should be aligned to your brand strategy and then we suggest ways we’d like to execute. You edit / approve but we do most of the thinking and the doing for you.
You are busy – you hire an agency for their expertise and experience and probably to save yourself time. Surely this could be managed more smoothly?
Call out bad practices – We got the courage to write this post because of these two influential folks below. Take a stand for good work, honest appraisals and don’t allow bollocks into your working practices.
There, we’ve said it. Weight off chest.
@DannyBrown says “When I realized this, and began writing openly about bad practices and calling out bullshit, it once again raised the level of engagement through the roof, as others were clearly thinking the same thing.”
Guy Kawasaki “Unfortunately, “social media experts” cause a lot of confusion and frustration with their Fascist recommendations. It starts with their recommendation that you absolutely must first create a strategy with goals, milestones, and expected results that you can follow, step-by-step, to success. “
What is a good creative brief?
But what should be on a brief if you are producing an integrated campaign that works across platforms?
Edward Boches says
I think the brief ought to start with the problem that we’re trying to solve.
The problem, by the way, may not be an advertising problem. It’s what kind of problem are we trying to solve that would make our brand of more value to this consumer?
I think the second thing it has to address is the use of media, technology, content, and community by the users, customers, or target audience or community members. Thinking about how somebody interacts with stuff beyond just the brand and the category is really important. I would actually go so far as to have every brief basically say, “You can’t solve this problem with an ad. You have to solve this problem with an idea that isn’t an ad.”
Then you get to invent this idea or creative that might be worth advertising, right? I think another way to look at it is to really figure out the problem behind the problem. The problem can’t be, “Oh, we want know about this product.” The problem might be, “Well, what problem do these people actually have that we could solve?” And maybe solving it and actually doing something of value in the world of social media, etc., might be the reason that gets them to pay attention to us and might turn them on to the product we want them to know about. That’s almost coming at it from an extreme perspective in order to fight the inclination to solve problems with a TV commercial.
Broadening the reach of marketing
How do you deal with people who aren’t interested in learning more beyond their narrow specialization? When a TV advert is the ONLY soution; or social media or direct mail? Agencies need to be able to work across media platforms, to be collaborative and not stand on their high horse of ‘expertise’ when client brands ask them to work with other agencies on the account.
Nobody, but nobody is a leading edge specialist in everything nowadays.
Here’s the downside of that. If you’re not aware of the capabilities of technology and APIs and certain platforms, you may never think up the idea to begin with.
So how will advertising change?
Many of these things are in some ways like the antithesis to how advertising works, where we make our stuff so precious and we want it to be perfect and magnificently designed, and then we’ve got to produce it and then we put it out into the marketplace. That long, linear process might lead to something that’s gorgeous and finished, but it’s not always the best. In a world where things change daily and things are disposable more quickly, it’s not always the best way to do things. I think we’re going to see more convergence among and between marketing, advertising, and software and gaming-type companies over the next five years.
If you’re an agency – take a look at how you take briefs from clients.
If you’re a brand – don’t stand for any nonsense, if you want to brief the old way – carry on. If you want a collaborative business partner who will work WITH you to help solve marketing problems, change your suppliers until you find one who CAN do what you need and work the way you prefer.
https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2012-09-18 09:01:082020-01-24 01:44:25What does a modern creative brief look like?
We’re working for a lovely creative client, Global Culture, who design t shirts and gifts with a New Zealand “kiwi humor” twist.
Global Culture NZ World Star Wars Day t shirt designs
Their designer, Russell came up with some fun Star Wars designs and we suggested promoting them around the May 4th, World Star Wars Day event. [May the Fourth Be With You – in case you didn’t get the oblique reference.]
Here’s how we did it
Create landing page on our website
Amend Facebook to include a new page header; start liking and commenting on Star Wars associated sites
Run a competition using the Wildfire app to promote winning free t shirts
Tweet a competition to win free t shirts
Set up Google Alerts for Star Wars Day and using these leads, comment on other people’s blogs and news items back to our site
The stats go up to 2nd May – so there was more to come.
During the process we found a great blog post we found from UPrinting – Entrepreneurial lessons from Star Wars. Worthy of your time for a quick read.
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https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2012-06-26 09:00:192020-01-24 01:44:25Online event PR - how to do it on a small budget