How to write a good Covid-19 email

There are 3 types of message – two are a waste of time and effort.

  • Focus appropriately.
  • Give clear messages.
  • Understand the customer’s point of view.
  • Be practical.

Help others to stay within the Government’s Level 4 guidelines.

Subscribe to get these short update videos in YouTube or LinkedIn and please pass them to folks who need help.

 

sinking ship, crisis communications

Crisis Communications Rule of 3

What can brands say to their customers now it’s clear that business as not-normal will continue?
– two content messaging ideas are in the video

3 rules for crisis communications

  • 100% transparency
  • Write with compassion
  • Be clear, accurate and concise about tough decisions

 

 

Interest.co.nz, news website nz,

Copywriting to shorten marketing messages

Our team brings you the news about our economy that requires intensive investigation, providing an important resource for Kiwis who want to make well-informed financial decisions. Your contribution fuels our capacity to provide independent reporting & analysis, while also keeping our site open for comments & community engagement.

A case study – the client supplied the text at the top.

It was from a popup on their website.  But the display required the prospect to scroll to read it all.

I re-wrote the copy into two versions so they did not have the scroll bar appear and also to give a slightly different emphasis on the messaging.

Rewrite copy version 1

Our reputation is built on expert news reporting on the NZ economy.  We are an important resource for Kiwis making well-

copywriting, short copy,

The chosen version published.

informed financial decisions. By paying to support us, you’re ensuring we continue to be an independent, powerful media site where our analysis and your commentary builds a robust community of interest.  

Notes:

  • Shortening New Zealand to NZ is not my preferred way of writing, but suits this situation.
  • The focus on expert news is secondary to the informed financial decisions
  • Strong adjectives and a clear expectation of what the outcome will be

Rewrite copy version 2

We specialise in news about the NZ economy which takes intensive investigation and journalist resource.  Our reputation is built on helping Kiwis make well-informed financial decisions. Your support means we can continue independent reporting, expert analysis, and enables moderated commenting on the website.

Notes:

  • The focus is on the quality of journalism comes first
  • The reader’s desire for decision-making secondary (at this time of Covid19 – most are reading news pages)
  • Many like the ability to comment.  Many news sites have withdrawn this feature.

SEO for online retail

I’m doing quick updates on daily topics.  Let me know what is helpful for you.

Business rules for ERP

A challenge for a retail website selling B2B. Where and how to update SEO – should it be in ERP or should it be on the site? How to set rules?

 

facebook brands tracking me

Which brands are tracking YOU?

The new “Off-Facebook Activity” tracker launched this week spits out a list of the apps and sites that share your activity with Camp Zuckerberg. The platform can see when you visit a website or open an app, or add an item to your shopping cart, just to name a few examples.

I just did a check on Facebook of all the brands who have set a tracking pixel for my website visits.

526.

Wow.  I mean, really – that’s a lot.

facebook brands tracking me

These are the most recent brands tracking me with a FB pixel

If you want to check your own, here’s how.

Navigate to your Facebook activity list  by clicking background information about “Off Facebook Activity” and on right side “What you Can Do”.  There are also informational help tabs.

Facebook activity check

Where to click to find your off Facebook brand tracking

 

Digital Strategy and your Website

For all in-house marketing managers, I’m running some training hosted by CCH Learning during February.  I first ran this course three years ago and it remains the most popular I’ve ever done with them.  Digital Strategy and Your Website.

Update your professional website

Business websites cannot be static “set-and-forget” marketing assets. Recent changes to search and social algorithms affect your business. Learn how to work your website hard so that it pays back the investment to the business, brings in new enquiries and showcases the firm’s expertise and key staff.

This is a practical training webinar which will show you how to test your website’s effectiveness and give you a checklist of what you can do to improve key metrics.

Further, a business website MUST be the central hub for all your marketing activity.  It needs close integration with other key marketing technologies which I’ll be teaching on this course.

Invest in your marketing skills

Get yourself onto this course – the investment is a modest NZ$215 + GST and I know you’ll be glad you came.

My reviews from all the courses I have given reflect the client testimonials I get from direct clients.

Sales funnel, B2B sales, B2B marketing expert

Tips for manufacturers to grow client base

My company provides mechanical designs and manufacturers and supplies products to a few companies in both the US and Europe. How do I increase my customers?

This is a typical “opening” question that I get asked when starting a new engagement with clients.  B2B marketing needs to be closely integrated with the new business and new client acquisition process to be effective.

For a public question and answer, I gave some straightforward answers.  The detail of how to apply these, is where my expertise will help you get it right first time.

Sales funnel, B2B sales, B2B marketing expert

Planning B2B sales and marketing plan

Step one for B2B sales

  1. Ask your existing client/s for referrals. If they were happy with the work that you did, they should be happy to help. If you feel the need, offer them a X%/$X discount on the next project for every client they refer. This is ‘win-win-win’ situation because you get more clients, they get a discount, and they use your services again.
  2. Ask your existing clients for a written recommendation & permission to use their logo on your website. Publish them both on your website. This will help increase the conversion rate on your website. If you feel the need, you can offer them a link to their website which will be good for both of your SEO rankings – so another win-win.
  3. Publish as much (relevant and quality) content as possible on your website (about the projects you’ve done, potential projects, your fields of expertise, etc. Obviously, you need to have a professional and trustworthy looking website. I can explain how the articles need to be done.
  4. Create a free ‘get a quote tool’ – many customers check online to get an estimate of how much the project will cost. If you have an automatic online tool, this can attract a lot of customers. I have personally used such a tool and I was very impressed.
  5. Partner with organisations/companies that work with your target clients – for example: I work with lots of entrepreneurs and many of them ask me for referrals to various types of service providers, including programming companies. These companies give me a small percentage of the profits they make from my referrals (of course I only refer to companies which I know and trust as my reputation is worth more than the referral fee).

Step 2 tactics for more sophisticated marketers

In Europe, there are a number of partnership sites for B2B. You could use these sites to post your offer or search for other offers and hopefully make a match.

Another approach is considering hiring local distributors who specialise in your industry. The advantage here is local distributors will already have a strong network to promote your products/services. Furthermore, local distributors would have thorough understanding of the local market, language, and business culture to close deals.

Go talk to your current customers. Ask them why they do business with you. They may, and most likely will, tell you something different than you’re saying to new prospects. Listen to what your current customers are saying and use their messaging to talk to the market. Ask them if they know other companies that could use what you have,

Go and join the professional trade bodies who represent the industries for your existing clients. Ask your existing clients what these are. Once you are a member, you will be able to see a membership list of other organisations who are also members
Plan outbound marketing to approach these companies and see if they want to also work with you.

Consider visiting the annual conferences and trade shows which these professional bodies run because you will then meet in person with prospects. Many people find it easier to sell their expertise face to face. You could consider doing a trade show stand as well where you can display your past work and the logos of your clients. This builds trust and can start discussions.,

B2B sales and marketing work together

In summary – you need to learn the process of B2B new business, you need a strategy for your new business development and then you need a regular tactical execution process to deliver the new business programme.

You may choose to hire an external advisor to help write the strategy, you could get an in-house salesperson to deliver the tactical execution as well, depending on the size of your contracts and how many you need to get in order to pay for their salary plus commission to make it worthwhile for the business.