Reviews are essential for businesses building brand visibility online.
But bad reviews make my toes curl. Sometimes they are fair, sometimes not. What can the marketing team do about this?
Different pathways for different reviews
Treating different customers differently is a core principle of good CRM. But until the review is published, you won’t know whether the customer is going to give you a good or a bad review.
Take a look at this – an alternative pathway for your “less good” business reviews.
Make every review count
Starting from a review page set up within our software, your customer then moves down three possible pathways. If they give you a 4 or 5 star review, they arrive here.
And this is of course, the normal Google Business Reviews page.
If the customer selects a 1,2 or 3 star in the first screen they head off a different path, to this page. Where the review is captured and forwarded to the business. But the crucial difference it’s not on your public Google Business page.
The red square links to the Google Business page, so the customer can post a public review.
Sneaky or “allowable” marketing?
You choose – would you do this for your brand?
I have the contacts to set up this service for any business – get in touch.
https://creativeagencysecrets.com/wp-content/uploads/2019/03/Review-starter-page.png902964Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2019-03-18 15:36:092019-03-18 15:36:12Customer Reviews - what about the bad ones?
If your address is on Google My Business and you want to hide it, here are 3 easy steps to get it done.
While I will be using our company, Creative Agency Secrets, as an example, it’s worth mentioning that we keep our address visible to the public since we have a physical office space that many of our clients visit. Nevertheless, this is a very useful tool for many businesses, such as one of our clients, AmCham. AmCham is a virtual company whose employees work from home, and as a result, they don’t want the addresses public. So let’s get started.
Step 1: Get to the “Info” page
The first step is to log in to your Google My Business page. On your Google My Business portal (located on the first page), click the menu bar on the top left corner of the screen and select “Info”
Step 2: Edit Your Address
On this page, select your address and a window should pop up where you can edit your address settings.
Step 3: Change Visibility Settings
Scroll down to the bottom of this window and you’ll see a box saying “I also serve some customers at my business address”. Un-check this box and your address will be hidden from the public.
Bonus – Step 4: Edit your radius of service
Many companies can only offer their services in a certain area. Google gives you the option to adjust your service area in the window to ensure your business prospects are within reach and that you’re only getting relevant inquiries for jobs.
You can either select the “Region, city or postal code” option and add a general area your business operates in, or select the second option, “Within ___ km of my business”, and establish a radius of access for your business. And of course, don’t forget to click “Apply” at the bottom right to make sure it’s all saved.
For example, one of our past clients, MethSolutions, offers meth testing in their clients’ locations. However, they can only service locations that their certified samplers can access by car. They have hidden their main office address, but each sampler stationed around New Zealand has a specific but limited area that they can reach and meth test. They used the “Region, city, or postal code” option to ensure that they will get business opportunities from local and accessible clients, but don’t necessarily have to give their exact location away. As the picture shows, one of the areas the can access is the suburb Pegasus in Christchurch, so Google Maps highlights that region.
We hope this helped you optimise your use of the Google location feature. Good luck and let us know if you have any questions or concerns!
https://creativeagencysecrets.com/wp-content/uploads/2018/07/map-525349_1920.png11411920Creative Agency Secrets Teamhttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgCreative Agency Secrets Team2018-07-23 10:46:402018-07-23 10:46:55How To Hide Your Business Address On Google
Migrating to digital marketing from traditional marketing is a question I get asked frequently. Giving a talk to the Te Atatu Business Association, I was able to showcase both business to business (B2B) and business to consumer (B2C) examples of ways to work out these things
Where to start your digital marketing
Which marketing methods will work best for your business
What communications will work best for your clients and customers
The resources on the last slide are worthwhile saving / bookmarking. They relate to directory listings and tips for local marketing.
https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2018-05-16 10:23:272018-05-16 10:23:50How to Migrate to Digital Marketing
It’s that time of the year again where we remind you about the benefits of good ol’ directories! Before the internet, we relied on finding services through the big yellow brick of a book we received each year. Thanks to the world wide web, we now find them stuffed under uneven table legs or as a booster seat. Today we find what we’re looking for with a click of a button. Does your business stand out?
In 2016, Google took away the right-hand sidebar where the paid adverts were displayed. Now the paid posts soar straight to the top, making it a tough battle for smaller companies to get noticed. Directories can be a cost-effective way to help get found via search engines. Being active on directories increases the chances of your business getting noticed.
Why updating your information is vital
It is important to keep your business updated in directories. If your business has gone through a recent change and you didn’t update your information, you could lose a lot of potential customers!
Never forget to NAP, this means not sleeping on the details. Make sure your Name, Address and Phone data is accurate and up to date. Location and accessibility are two of the most important factors when it comes to customers. If your telephone number is an old one and a customer can’t get through to you, they’re unlikely to try again. Likewise, if you were to put your address as a small town in South America, a New Zealand customer wouldn’t follow up with your business!
Pro tip: Check the directories your company is listed in and confirm your details are correct. Some websites take their information from others; resulting in a cycle of incorrect information.
Updated List of Directories*
This year, we bring you an even bigger list of potential directories your business may be found in. Take a look to see where your business is listed and where it isn’t.
It’s the only thing standing in between you and your next big client.
NB: Not all directories will apply to every type of business, some are more specific to particular fields. (eg. Tripadvisor will benefit restaurants and hotels over a telecommunications company.)
*The directories list has been ranked by domain authority, with the highest ranking at the top (accurate as of July 2018).
New Zealand Directories
RateBeer – Directory of beers, breweries, bars and stores.
Nettica – Online directory of products and services worldwide.
College Zoom – College directory with reviews and achievements.
https://creativeagencysecrets.com/wp-content/uploads/2017/06/map-local-directories.jpg8531280Creative Agency Secrets Teamhttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgCreative Agency Secrets Team2018-03-29 12:48:422018-09-06 12:23:09Boost Your Business with Local Directories
I want to showcase this list of three businesses who want to grow their international connections. Shared by a reputable international facilitator organisation, these exemplify the utter incompetence of smart people when answering the question “What do you do?”.
Poor descriptions of business loses leads
How to differentiate your business
We did some work this week with a consultancy who describe themselves as “Family Business Specialists“. How straightforward. I know who they advise…. I don’t yet know what they do – but that three word description allows me to filter myself in or filter myself out of using their services. Either I am or I am not a family business. Either I need or I do not need a family business advisor.
Who wants to work with an
“Extremely passionate and dedicated consultancy who loves its customers. We live to server our customers.”
Now maybe this is a clever IT joke “I server my customers, you server your customers etc”. Or more probably it’s a spelling mistake nobody spotted. Never mind that – every consultancy can claim passion, dedication and customer services. It doesn’t say what TYPE of consulting they do or for whom.
10 questions to answer before writing your elevator pitch
Who are you and what do you offer?
What is the company history?
Who are the key personnel?
Who are your clients?
Which are your case histories?
Who are your competitors?
What’s different about you?
Who is your target market?
What are your company objectives?
Where does your company want to be in 5 years time?
This is Step 1 in our New Business Development workshop – during which you write a one year marketing plan, and from which you will understand how all the parts of the “marketing mix” join up to deliver successful communications to your prospects.
Read more blog posts about Step 1 State your Business by clicking the image below – it will take you to that category on our blog. Teach yourself, how to describe your business successfully.
https://creativeagencysecrets.com/wp-content/uploads/2017/07/Clear-descriptions.png9101216Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2017-07-31 11:25:202017-07-27 11:29:17What do you do? Explain, clearly or lose leads
May I show you a little insider secret from the world of web marketing? It’s called a website rank check tool. It shows you a score out of 100 for how well your website is built, secured and how well it delivers marketing engagement.
My favourite one is the WooRank tool – I have it installed in the toolbar of my Chrome browser. But you can use this website or the HubSpot Website Grader Tool does a similar job – but from behind a registration paywall.
I read a lot of newsletters and when I got one from a printer and web design company, I clicked through to their gushing review of their team’s work building a website for their customer. So I decided to do an independent check on the website. It scored 52.3/100. Hardly a rip-roaring success for a new site.
These are hygiene factors. They show up the lack of quality control by both the developers and to a lesser extent by the client.
The #1 mistake business owners make when buying a new website
The mistake is to buy a pretty design layout. This is made by a designer.
What you need for an effective website is web development made by a web developer as well. This sets up the effective tools and structures which humans cannot see from a website front end. But robots and web search engines CAN see. And now you can too.
Go and test your website using the Hubspot or WooRank tools now. And send me the results.
Book in a 20 minute call and we will tell you what can be easily improved and how you can do it yourself (yes, really – most of these improvements do not require web development expertise, only editing in your CMS).
https://creativeagencysecrets.com/wp-content/uploads/2017/05/central-Flowers-woorank.png6222118Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2017-05-23 13:30:182017-06-21 12:06:16How to test your website is working effectively
Consultants offer all types of services from HR placement to IT, but when compared to other businesses such as selling cars or real estate, marketing a consultancy is much harder to drum up new business. Most of the time, your potential clients are not even aware that they need your services.
You must, therefore, come up with a consistent approach to marketing if you want your business to get traction. Diligence and persistence pay off when selling services.
So, if you are new to this line of work and need clients, here are a few ideas on how to market your consulting services effectively.
1. Send Direct Mail
Direct mail is an effective marketing tool since it accurately targets the right audience. To get started, first make a list of prospective clients. Next, send them a brochure, flier, or sales letter detailing the services you offer.
However, remember to address each recipient by name both on the envelope and in the sales letter. By personalizing a sales message, you increase your chances of getting a favorable reception. In the letter, describe the benefits of your services before listing your contacts. Finally, include an attention grabber such as “limited time offer” on the envelope.
Also, make sure that you play up your area of expertise. If you have an online masters in communication management and you’re intending to become a communications consultant, make sure that your qualifications like the master in communications is front and center on any of your sales material, especially your blog.
2. Make Cold Calls
Simply put, cold calling is making calls to prospective clients who do not expect to hear from you. Although many people resent cold calls, they are still worth giving a shot, especially when you are starting out. So, expect a lot of rejections. For every prospect who says yes, hundreds may say no.
Traditional advertising, which is expensive, may be out of your reach when you first start out as a consultant. So, focus on advertising in trade magazines and journals as well as in consultant’s directories. Also, use another (mostly) free, and often overlooked, advertising tool – the Yellow Pages. Other local Marketing tips include free directory listings.
Once you install a business phone line, your business name and phone number are automatically listed in the book. You can opt to leave it at that, for, after all, it is free advertising, but to look more professional, consider paying for a larger ad. It also makes your business more conspicuous.
Newsletters are another effective way of drumming up new business. They work by presenting relevant information about your trade to prospective clients. In addition, they remind your former clients that you still exist.
A typical newsletter includes helpful tips, your opinions on a particular subject, and any news of importance to your work. Remember to include local marketing news and information – most of your early clients are likely to be in your city or region – so let them know what’s going on locally where you could meet them to say hi. Here are more local marketing tips which you can action immediately.
This is probably the easiest marketing tool at your disposal. After you complete an assignment, send clients a note to thank them for their business, and to ask for the names of associates who might be interested in your services.
Overall, a consultancy advisory business is unique because prospective clients rarely know that they need your help. To stand out in the marketplace, use as many marketing methods as possible and deliver them consistently every month.
I saw the Barfoot & Thompson’s advertising sponsorship of the Auckland World Masters Games and was stunned by the ingenuity of the imagery. Here’s a poster near my office.
Barfoot And Thompson sponsorship of World Masters Games
And this prompted me to want to find out more about the context for the campaign.
Barfoot’s Chief Marketing Officer, Jen Baird, kindly answered my questions and also introduced me to Joe Holden, the Creative Director.
Why did Barfoots take on the sponsorship of WMG?
Jen Baird, CMO, Barfoot & Thompson
Sponsorship has become a larger part of our strategy over the years – a large part of our business is residential property sales – most people do this every 5-10 years.We want to stay relevant in their lives when they’re not thinking about real estate.
Being involved in the community is key – we have always been very involved because real estate is about community and people. WMG was an opportunity for us to be hugely about this amazing place where we all live.Our over-arching objective is to make Auckland an amazing place to live, work and visit.We are an Auckland-only real estate firm.Bringing the event to Auckland is about us giving back to the City.
Our sponsorship helped WMG happen.
What was the brief ?
The brief was quite broad – this is the largest sponsorship that B&T has undertaken.The event fits nicely with our philosophy of supporting the local area and also sports – we havebacked sport with sponsorship before.
We wanted brand awareness, and also to continue to build awareness of us as a strong community partner. We have a philosophy of being a family-run business.This is all about Auckland, a celebration of sport and Auckland tied together and made relevant for us.
We sent a full brief about what the WMG event was all about and what our sponsorship means to us as an organisation and what our goals are.It’s about celebrating the games and also the City and making the city amazing and creating great events that bring visitors here from overseas.
We felt that when the creative team came back with such as strong concept – we felt we didn’t need lots of iterations – it was so strong on its own and so we put everything behind it.
All the space has been booked by us. It was launched beginning of February with light touch digital – there’s more this month and again in April, it’s largely digital and outdoor media.
One of the things we’re excited about is an activation using a Cheer Squad – visiting competitors entered a draw to win their own “cheer squad” – we have 7 winners and they will have their very own squad to support while they are competing. … we did a Skype interview with the first winner, she’s a Professor from Yale University.She was entered in Softball with an Australian team.
The athletes who have won are competing in cycling, golf, hammer throw, triathlon, softball and 2 x athletics.
We are doing lots of local promotion with staff in our branches and local schools. One of the legacy goals is to get kids involved to try out sports.There are 42 venues across the region – we are also down at the entertainment hub at the Cloud.We’ve got a sports arena set up there, for try-outs for a load of sports.
And the medals are also branded in corporate colours, Blue and gold, blue and silver, blue and bronze.
[Watch out for Jen in her running shoes as she will be doing the 10k run from the Cloud to Orakei and back.]
This was sold to us as the biggest sponsorship Barfoots had ever done.We needed to really reflect that as in the past these sponsorships have had ideas that have tied in with selling real estate. This time the brief was more open – the background to the sponsorship is that B&T love Auckland, and giving to the City, and enabling Aucklanders to benefit from the big events, which may not come here without their sponsorship.They did it in the past with the Triathlon World Wide Naming Sponsor for 2 years.
This is all about participation – not spectatorship.It’s a massive event and unless they’re participating the people in the street won’t know much about it.Awareness is mainly with the competitors but Day 1 on April 21st everyone is going to realise something massive is on.
How did the team set about brainstorming the concepts?
We kicked around a lot of different thoughts – upfront normally when you brief a campaign it’s a minimum of three different executions.But we did come up with a lot of multi-execution ideas.So we struggled in a way – there are 28 different sports and sub-events within them.We couldn’t use ideas that only showed one sport because that would be ignoring 27 others; so multiple executions would not be possible.
We had different views of Auckland – Bean Rock as a shuttlecock and North Head was a cycle helmet…. but that iconic view of downtown from the water with the key things like Sky Tower and Vero Tower we felt that was the strongest one.
To do it well, we realised we needed to put all our eggs into one basket – it was a craft job and had to be done really well to work on any format – you get prolonged enjoyment by seeing more detail.
I’m really happy with the standard of the execution. There aren’t many jobs where you don’t have a thought about how to improve it afterwards.With this one we had a long time to do it and we had ultimate control and we could control all the variables
How did you shoot the image?
There was no photographic shooting – it was all done by 3D modelling.All the elements of the sporting equipment pieces were sourced as 3D models and skinned, lit and textured and coloured and logos removed.Or they were created from scratch.You can buy models of sports equipment e.g. Nike shoes – but it’s a rudimentary model and you have to put the colours and textures into it.So you start with that and build each one of them and then have the arguments about what goes where!
For example, the concrete texture in the front of the picture – we felt it should not be water.It’s not a photoshop collage, it’s a representation of Auckland but isn’t Auckland. So it’s concrete.
We got every sport represented – all 28.Some sports are covered off by one element in the image e.g. Cycling is also Triathlon and running shoes also cover a couple of sports.
Which were the hard ones to do? Rowing was a challenge for us (it was going to be a bike end-on as the Sky Tower but itdidn’t look right) then we thought why don’t we use a sculling skiff?We couldn’t find a model of that – we had to do it from scratch. There were endless arguments about the Cloud – we used bike helmets which do approximate to the right shape even though they don’t look exactly like the City.
I hope you all agree this is a wonderful piece of work – congratulations to Barfoots team and also to all the competitors.
https://creativeagencysecrets.com/wp-content/uploads/2017/03/Barfoots.png7201624Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2017-04-03 10:00:082017-06-28 16:04:34Backstory on Barfoot's World Masters Games advert