How can you increase customer engagement through live chat on your website?
Creative Agency Secrets live chat icon
A question I received and I thought the answers given were intriguing. Because after the obvious answers, yes it should engage – because people talking to people, if done respectfully, should successfully answer questions and possibly transact sales. But the risk here is for marketers to try to create inappropriate outcome measures like ‘engagement’ from customer service activities.
More people on the site should chat with the live chat representatives. These are real people. Don’t even think of trying to use bots. It undermines your brand – unless that’s what your brand values are – robotic.
Use more than one chat option
I would also recommend adding Facebook Messenger as a second live chat option. So many people use it in their private lives, it can be used to build trust with your brand in a medium the customer is already familiar with.
We have a mantra to “Write once: Use Three Times”. And chat is a great source of content for marketing.
We recommend using the chat interactions as source material for your content marketing. Every question should become an FAQ answer. And a blog post. And part of your product descriptions, and and and.
Did you know that you can also build a mailing list using the Facebook pixel from your Messenger interactions?
Using this, you can do push messaging using FB straight into Messenger which is an awesome replacement for email marketing. Particularly as many lists are suffering high unsubscribe rates from customers with over-loaded inboxes.
Happy to discuss further if you need.
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https://creativeagencysecrets.com/wp-content/uploads/2017/05/WE-answer.png358674Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2017-05-24 10:49:392020-01-24 01:45:00Increase customer engagement through live chat
May I show you a little insider secret from the world of web marketing? It’s called a website rank check tool. It shows you a score out of 100 for how well your website is built, secured and how well it delivers marketing engagement.
My favourite one is the WooRank tool – I have it installed in the toolbar of my Chrome browser. But you can use this website or the HubSpot Website Grader Tool does a similar job – but from behind a registration paywall.
We use this when testing SEO on a website for clients. But you can do it yourself – we’ll show you how.
A case study Central Flowers
WooRank Website Test Tool
I read a lot of newsletters and when I got one from a printer and web design company, I clicked through to their gushing review of their team’s work building a website for their customer. So I decided to do an independent check on the website. It scored 52.3/100. Hardly a rip-roaring success for a new site.
You can see the result here and it demonstrates two things
The web team are only designing for HUMAN visitors, not SEARCH ROBOTS
The client is not expert in hiring and buying expertise.
First things first. The web team should know about these issues
Headings should be in a hierarchy (they choose to only use H1)
Three image Alt attributes missing (so search engines can’t index the image and link back)
No anchor text in several external links (except the one going to the web design company)
No language declared (so the search engines know it’s English)
No blog – so the web rankings won’t become good because the site won’t get regularly updated (this is a failure of marketing strategy more than web design)
Secure (SSL) website but registered to a different domain (a property management company)
These are hygiene factors. They show up the lack of quality control by both the developers and to a lesser extent by the client.
The #1 mistake business owners make when buying a new website
The mistake is to buy a pretty design layout. This is made by a designer.
What you need for an effective website is web development made by a web developer as well. This sets up the effective tools and structures which humans cannot see from a website front end. But robots and web search engines CAN see. And now you can too.
Go and test your website using the Hubspot or WooRank tools now. And send me the results.
Book in a 20 minute call and we will tell you what can be easily improved and how you can do it yourself (yes, really – most of these improvements do not require web development expertise, only editing in your CMS).
Or just buy the book.
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https://creativeagencysecrets.com/wp-content/uploads/2017/05/central-Flowers-woorank.png6222118Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2017-05-23 13:30:182020-01-24 01:45:01How to test your website is working effectively
You cannot possibly compete online if you do not have a strong social media presence. It is one of the most influential platforms on the internet, so you must start developing engaging campaigns on the likes of Facebook, Twitter, YouTube and Instagram, if you haven’t already. Our goal is, therefore, to help you develop an effective social media strategy that will ensure you stand apart from your industry rivals.
Focus on Relationships Not Sales
Take a look at Dove’s social media presence; their goal is to inspire and promote confidence in people (particularly women) globally; selling soap appears to be a secondary objective to this positive message. Many beginners often make the mistake of giving it the hard sell when using social media for the first time; however, this will provide little to no value to your brand. If you want to engage with your followers, you need to give them a reason to follow you. While you might believe you have the best product in town, your target market might take a little convincing.
So, instead of pushing your goods and services onto social media followers, aim to create social media posts that make you different from your competitors. For example, you could launch an online competition, share helpful blogs and post high-quality photos for their enjoyment. You should only publish promotional ads every three to five social media posts.
Integrate Video Marketing
Some of the most inventive advertising is currently happening in video marketing. Take a look at this online advert for Hotels.com. According to Cisco, online videos will make up more than 80% of consumer traffic by 2020. It is, therefore, a powerful tool to use on social media, as people are more likely to drop everything they are doing to watch a funny or informative video. You should strive to develop creative, entertaining and unique videos that make people not only want to follow your page but share your posts.
YouTube is also one of the most influential social media platforms, with more than one billion unique views each month. If you want to become a leading channel on YouTube, you should not only create innovative videos, but you could buy subscribers from Social Media Daily to boost your profile and encourage views and subscribers.
Listen to Feedback
Consumer feedback is the cornerstone of a successful business, as it allows a brand to refine their goods and services to improve customer satisfaction. Lego has long seen the value in working with customers to improve its products.
Social Media can be a superb platform to gain insights from your past, current and potential customers. You should ask questions to provide customers with a forum, so you can offer the perfect service – so it can be great for product development purposes and could save a company a significant amount of money in the future.
Engage
It is important to make your social media followers feel that they are more than just a number. L’Oreal encourages staff to use the hashtag #lifeatloreal to promote the culture at the organisation this, in turn, encourages consumers to see the company as human and approachable.
You should engage with your followers, responding to their comments, mentions and direct messages. It will prove to them that you are a caring brand that appreciates their social media following, which will encourage online and brand loyalty.
So, if you want to embark on an effective social media marketing strategy, you should aim to be creative, active and helpful in your online approach.
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https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2017-05-16 15:28:202022-01-27 14:50:34A Beginner’s Guide to Social Media Marketing
Dear Globally Successful Technology Business Owner,
Sumo.com logo and header
I am delighted that you have successfully bought a new domain for your business sumo.com and are seeking to transfer the strong SEO from SumoMe.com to the new domain.
Tough job.
Your marketing coordinator wrote to me with a list of URLs on my site which are pointing to the old domain. I understand how much easier it will be for you to regain Search Engine first page results if these are redirected to the new domain.
She asked “do us a huge favor” to change the hyperlinks and to “change any mentions of SumoMe to Sumo“.
This is actually a lot of work on my website.
So I wrote back
Dear Nxxxxx, This is a big ask. May I suggest you offer us something to compensate us for our time? Maybe two free months of usage?
Waiting for a response…. since April 7th, 2017.
Lots of love
Rebecca (Pissed off business owner)
Marketing Rant coming up…
It does NOT have to be like this.
Be innovative with how you ask for Testimonials [or other favours]. How about offering a charity donation, an internship, some free consulting with your experts…. so many choices and so little cost to the business.
I am sick and tired of corporations taking advantage of their hapless customers and when the ONE TIME that I have some influence over the situation – they expect me to roll over and act dumb.
What would you do?
PS. No, none of the links are active – so the lady doesn’t have to do more SEO work to resolve the redirects [free little joke from me there!]
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https://creativeagencysecrets.com/wp-content/uploads/2017/05/sumo.png3961992Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2017-05-09 15:00:432019-04-23 14:28:14An Open Letter to Sumo.com
What does it take to generate leads for your business?
Search Engine Optimisation (SEO) is about making search engines like Google and Bing show your website in the first positions of the results page. With more businesses utilising digital channels for business, it’s necessary to invest in your SEO strategy to remain competitive. If your audience can’t immediately find you online, you are severely inhibiting both growth and profitability.
“SEO isn’t the icing on the cake, it’s baked in from the start.” – Brian Clark, CEO of Copyblogger
On Thursday 25th of May, you can learn the skills needed to generate leads for your business through SEO in less than two hours. You will learn how SEO sits in the broader context of your marketing and brand building. This will help to increase the visibility of your website, all through simple tips and tricks that you will learn over breakfast.
Creative Agency Secrets and ColabNZ host this FREE training breakfast to demystify SEO and show what you need to know about modern SEO that works for your business.
In this seminar you will learn:
Why 99% of Websites Fail – your site’s ranking potential
How to Build Stronger Website SEO – the balance between design and SEO
Link Building Today: the Dos and Don’ts – quality, relevance, trust and authority
How to Manage Your Brand’s Reputation and Reviews – from content to credibility to conversion
How to Feed Your Optimised Website – the tools you need to dominate
What previous attendees had to say:
“I was wanting to go to get educated and was interested to hear how the Google algorithms have changed over time and what they’re doing now. Building stronger websites and optimising them stands out as something new for me.”
“I’m a complete SEO novice so I got a better understanding of what SEO means and how I can apply it to my business. It gave me a platform to make some decisions around the business.”
“The breakfast seminar was interesting, informative and full of useful tips and tools – so much so that I was inspired to put some of it into action as soon as I got back to work!”
Anna Radford, Co-Founder of Cadence Communications
Key Information
When: Thursday 25th May, 2017 at 7:30am – 9am
Where: ColabNZ HQ, 46 Albert Street, Auckland CBD, Auckland 1010
You can also purchase along with your ticket a copy of the book “SEO For Growth” by John Jantsch, published in October 2016, and collect it in the event.
This book is a manual for modern SEO so there’s no need to be intimidated by online marketing. It is the perfect guide to help you learn how to use the internet successfully for sales growth.
Join us on Thursday, May 25th, 2017 at 7:30 am for a morning of SEO enlightenment.
https://creativeagencysecrets.com/wp-content/uploads/2017/04/SEO-for-Growth-FB-event.png295784Creative Agency Secrets Teamhttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgCreative Agency Secrets Team2017-04-27 13:19:122022-12-19 11:57:23SEO for Growth: Unleash the Potential of Your Website
Consultants offer all types of services from HR placement to IT, but when compared to other businesses such as selling cars or real estate, marketing a consultancy is much harder to drum up new business. Most of the time, your potential clients are not even aware that they need your services.
You must, therefore, come up with a consistent approach to marketing if you want your business to get traction. Diligence and persistence pay off when selling services.
So, if you are new to this line of work and need clients, here are a few ideas on how to market your consulting services effectively.
1. Send Direct Mail
Direct mail is an effective marketing tool since it accurately targets the right audience. To get started, first make a list of prospective clients. Next, send them a brochure, flier, or sales letter detailing the services you offer.
However, remember to address each recipient by name both on the envelope and in the sales letter. By personalizing a sales message, you increase your chances of getting a favorable reception. In the letter, describe the benefits of your services before listing your contacts. Finally, include an attention grabber such as “limited time offer” on the envelope.
Also, make sure that you play up your area of expertise. If you have an online masters in communication management and you’re intending to become a communications consultant, make sure that your qualifications like the master in communications is front and center on any of your sales material, especially your blog.
2. Make Cold Calls
Simply put, cold calling is making calls to prospective clients who do not expect to hear from you. Although many people resent cold calls, they are still worth giving a shot, especially when you are starting out. So, expect a lot of rejections. For every prospect who says yes, hundreds may say no.
3. Advertise
Traditional advertising, which is expensive, may be out of your reach when you first start out as a consultant. So, focus on advertising in trade magazines and journals as well as in consultant’s directories. Also, use another (mostly) free, and often overlooked, advertising tool – the Yellow Pages. Other local Marketing tips include free directory listings.
Once you install a business phone line, your business name and phone number are automatically listed in the book. You can opt to leave it at that, for, after all, it is free advertising, but to look more professional, consider paying for a larger ad. It also makes your business more conspicuous.
4. Newsletters
Newsletters are another effective way of drumming up new business. They work by presenting relevant information about your trade to prospective clients. In addition, they remind your former clients that you still exist.
A typical newsletter includes helpful tips, your opinions on a particular subject, and any news of importance to your work. Remember to include local marketing news and information – most of your early clients are likely to be in your city or region – so let them know what’s going on locally where you could meet them to say hi. Here are more local marketing tips which you can action immediately.
5. Referrals
This is probably the easiest marketing tool at your disposal. After you complete an assignment, send clients a note to thank them for their business, and to ask for the names of associates who might be interested in your services.
Overall, a consultancy advisory business is unique because prospective clients rarely know that they need your help. To stand out in the marketplace, use as many marketing methods as possible and deliver them consistently every month.
We use our 8 Step New Business Development process and each has a category – this blog post is related to Step 4 – Profile Raising. Click the link to read more free advisory articles on how to raise the profile of your business.
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https://creativeagencysecrets.com/wp-content/uploads/2016/03/4-Profile.png562494Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2017-04-21 12:18:032020-01-24 01:44:56How to Market Your Consulting Services Effectively
Hi, my name is Peter Stromberg and I’m yet another Swedish intern.
For the past 10 weeks, I’ve been working here at CAS to gain experience within my field. It’s been an interesting 2.5 months with a lot of things happening. With the help of Rebecca, Conrado, Jeremy and Tabhitha, I’ve learned a lot about marketing and what it is like to work at a marketing agency.
I’m very grateful that I was able to travel to the other side of the globe and learn about this amazing country and the people here.
What I Have Learned
My time at CAS has been very rewarding, both professionally and personally. I’ve done a lot of work with websites, using tools to manage and analyze their performance. A big focus has been on search engine optimization (SEO) and creating great content. For this, I’ve used tools such as Woorank, Seoptimer and good ol’ Google Analytics.
Alongside this, we’ve held two successful events called SEO for Growth where attendees were able to learn the basics on how to manage SEO by themselves.
Besides SEO, I’ve gained knowledge about the whole process of obtaining new clients and nurturing existing ones, by using CRM tools, organizing various workshops and supplying them with reports. While working with clients, I’ve managed their social media and their websites, creating content such as writing blog posts and updating web pages. An additional part has also been to send out newsletters and emails to create interest and awareness of a business.
Even though marketing obviously has been a major part of my internship, I’ve learned quite a lot about leadership during my time here. Through receiving and giving instructions, as well as educating, it has become clearer to me what it takes to obtain structure while maintaining good relations. As Tabhitha joined about two weeks before I left, I got to introduce her to the work I’ve been doing and make sure everything is clear. The use of management tools such as “Teamwork” has given me a deeper understanding of what it takes to complete tasks as a team.
Thank you!
I’d like to send out a big thank you to everyone I’ve had the honor to work alongside with. To Rebecca and everyone at Creative Agency Secrets, but also everyone working at 74D France Street South, thank you for making my time here the best!
Now my long legs won’t bother you anymore 😉 – I will miss you all.
Finally, I’m attaching a video of me and my friend, showing what I do back home.
I saw the Barfoot & Thompson’s advertising sponsorship of the Auckland World Masters Games and was stunned by the ingenuity of the imagery. Here’s a poster near my office.
Barfoot And Thompson sponsorship of World Masters Games
And this prompted me to want to find out more about the context for the campaign.
Barfoot’s Chief Marketing Officer, Jen Baird, kindly answered my questions and also introduced me to Joe Holden, the Creative Director.
Why did Barfoots take on the sponsorship of WMG?
Jen Baird, CMO, Barfoot & Thompson
Sponsorship has become a larger part of our strategy over the years – a large part of our business is residential property sales – most people do this every 5-10 years.We want to stay relevant in their lives when they’re not thinking about real estate.
Being involved in the community is key – we have always been very involved because real estate is about community and people. WMG was an opportunity for us to be hugely about this amazing place where we all live.Our over-arching objective is to make Auckland an amazing place to live, work and visit.We are an Auckland-only real estate firm.Bringing the event to Auckland is about us giving back to the City.
Our sponsorship helped WMG happen.
What was the brief ?
The brief was quite broad – this is the largest sponsorship that B&T has undertaken.The event fits nicely with our philosophy of supporting the local area and also sports – we havebacked sport with sponsorship before.
We wanted brand awareness, and also to continue to build awareness of us as a strong community partner. We have a philosophy of being a family-run business.This is all about Auckland, a celebration of sport and Auckland tied together and made relevant for us.
We sent a full brief about what the WMG event was all about and what our sponsorship means to us as an organisation and what our goals are.It’s about celebrating the games and also the City and making the city amazing and creating great events that bring visitors here from overseas.
We felt that when the creative team came back with such as strong concept – we felt we didn’t need lots of iterations – it was so strong on its own and so we put everything behind it.
All the space has been booked by us. It was launched beginning of February with light touch digital – there’s more this month and again in April, it’s largely digital and outdoor media.
What next?
One of the things we’re excited about is an activation using a Cheer Squad – visiting competitors entered a draw to win their own “cheer squad” – we have 7 winners and they will have their very own squad to support while they are competing. … we did a Skype interview with the first winner, she’s a Professor from Yale University.She was entered in Softball with an Australian team.
The athletes who have won are competing in cycling, golf, hammer throw, triathlon, softball and 2 x athletics.
We are doing lots of local promotion with staff in our branches and local schools. One of the legacy goals is to get kids involved to try out sports.There are 42 venues across the region – we are also down at the entertainment hub at the Cloud.We’ve got a sports arena set up there, for try-outs for a load of sports.
And the medals are also branded in corporate colours, Blue and gold, blue and silver, blue and bronze.
[Watch out for Jen in her running shoes as she will be doing the 10k run from the Cloud to Orakei and back.]
Take a sneak peek behind the scenes of our World Masters Games campaign video! Each of the events in the Games has been represented here – can you find your sport?
This was sold to us as the biggest sponsorship Barfoots had ever done.We needed to really reflect that as in the past these sponsorships have had ideas that have tied in with selling real estate. This time the brief was more open – the background to the sponsorship is that B&T love Auckland, and giving to the City, and enabling Aucklanders to benefit from the big events, which may not come here without their sponsorship.They did it in the past with the Triathlon World Wide Naming Sponsor for 2 years.
This is all about participation – not spectatorship.It’s a massive event and unless they’re participating the people in the street won’t know much about it.Awareness is mainly with the competitors but Day 1 on April 21st everyone is going to realise something massive is on.
How did the team set about brainstorming the concepts?
We kicked around a lot of different thoughts – upfront normally when you brief a campaign it’s a minimum of three different executions.But we did come up with a lot of multi-execution ideas.So we struggled in a way – there are 28 different sports and sub-events within them.We couldn’t use ideas that only showed one sport because that would be ignoring 27 others; so multiple executions would not be possible.
We had different views of Auckland – Bean Rock as a shuttlecock and North Head was a cycle helmet…. but that iconic view of downtown from the water with the key things like Sky Tower and Vero Tower we felt that was the strongest one.
To do it well, we realised we needed to put all our eggs into one basket – it was a craft job and had to be done really well to work on any format – you get prolonged enjoyment by seeing more detail.
I’m really happy with the standard of the execution. There aren’t many jobs where you don’t have a thought about how to improve it afterwards.With this one we had a long time to do it and we had ultimate control and we could control all the variables
How did you shoot the image?
There was no photographic shooting – it was all done by 3D modelling.All the elements of the sporting equipment pieces were sourced as 3D models and skinned, lit and textured and coloured and logos removed.Or they were created from scratch.You can buy models of sports equipment e.g. Nike shoes – but it’s a rudimentary model and you have to put the colours and textures into it.So you start with that and build each one of them and then have the arguments about what goes where!
For example, the concrete texture in the front of the picture – we felt it should not be water.It’s not a photoshop collage, it’s a representation of Auckland but isn’t Auckland. So it’s concrete.
We got every sport represented – all 28.Some sports are covered off by one element in the image e.g. Cycling is also Triathlon and running shoes also cover a couple of sports.
Which were the hard ones to do? Rowing was a challenge for us (it was going to be a bike end-on as the Sky Tower but itdidn’t look right) then we thought why don’t we use a sculling skiff?We couldn’t find a model of that – we had to do it from scratch. There were endless arguments about the Cloud – we used bike helmets which do approximate to the right shape even though they don’t look exactly like the City.
I hope you all agree this is a wonderful piece of work – congratulations to Barfoots team and also to all the competitors.
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https://creativeagencysecrets.com/wp-content/uploads/2017/03/Barfoots.png7201624Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2017-04-03 10:00:082020-05-27 16:59:56Backstory on Barfoot's World Masters Games advert
Whether you are starting a new company or taking an older one online, finding the right Florida web design firm can mean the difference between digital success and failure. Your website will need to function well and be visually appealing to customers while containing important information and links to rank high in search engine results lists. By asking a few important questions, you can narrow down your design firm options to the best fit.
What Do They Do?
Web design firms, such as Zgraph, work with you to build your online presence through a custom website, social media interactions and online marketing campaigns. These firms will help you choose colors, formats and features for your site which will entice potential customers to visit and stay a while. They can also help you design a marketing campaign that includes social media, placed advertisements and search engine results lists to get your brand into the digital conversation. You can even look through portfolios to see what kinds of styles and features each firm offers to find the best one.
Why Do You Need One?
The first question you should ask yourself about design firms is what value one can bring to your company. This can look like improving the internet presence you already have or building one from scratch. Some key aspects to keep in mind include how much time you can dedicate to your website design, what traffic to your site currently looks like and which ad campaigns or platforms have you tried in the past. When you choose a local Florida firm, you can have the added benefit of meeting with them in person to go over details as well as any questions or concerns you have.
Does It Fit Your Budget?
Set a budget for your website and marketing projects before you look for a firm. This can give you a good idea of what you can afford, and which services should be a priority. Be sure to give yourself some wiggle room in the budget for unexpected expenses or to get additional features that you did not know you wanted. You can then inquire about the costs of services as well as what fees to expect. For instance, the firm may have fees not listed in the costs or you may have to contract with a payment processor or platform with those fees listed as separate from the firm’s costs. Sometimes these are in the fine print of the contract, so be sure to go over it thoroughly before signing.
Who Works on Your Site?
You will want to be able to update your site on your own as well as let the designers and programmers make changes and having everyone working on the project on the same page will make a big difference in the overall project. You should also ask about customer support. Who will be answering your questions and helping you troubleshoot throughout the lifetime of your website? Will the customer support personnel have access to make changes or will they have to talk you through it? When looking at local Florida firms, it is a good idea to ask to meet those working on your project in person to get a feel for how you can work together.
What Do Past Clients Say?
Talking to past clients yourself or reading testimonials can help you get a good idea of how the process has gone in the past and how satisfied other customers are with the firm. Many web design companies will have a list of prominent clients on their website to show off the work they have done in the past. You can also find third-party review sites or ask your industry contacts for recommendations. It is a good idea to ask about how the firm gets to know your business, what kinds of guides or tutorials have been offered in the past and whether the clients are still happy with the service.
Finding a local Florida web design firm to help with your business’s online presence can give you many benefits. Not only will you be able to sit down with your contact and go over details in person, but you will be able to see how the firm’s aesthetic fits your brand. Researching the firm and getting opinions from past clients can help you know what to expect from the process as well as give you confidence in a successful outcome.
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https://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpg00Rebecca Caroehttps://creativeagencysecrets.com/wp-content/uploads/2014/04/CAS_Logo_1line_RGB.jpgRebecca Caroe2017-03-27 12:02:572020-03-27 12:04:37How to choose a Florida web design firm
Increase customer engagement through live chat
/0 Comments/in B2B, B2C, Case Studies, Digital media, Marketing /by Rebecca CaroeA question I received and I thought the answers given were intriguing. Because after the obvious answers, yes it should engage – because people talking to people, if done respectfully, should successfully answer questions and possibly transact sales. But the risk here is for marketers to try to create inappropriate outcome measures like ‘engagement’ from customer service activities.
More people on the site should chat with the live chat representatives. These are real people. Don’t even think of trying to use bots. It undermines your brand – unless that’s what your brand values are – robotic.
Use more than one chat option
I would also recommend adding Facebook Messenger as a second live chat option. So many people use it in their private lives, it can be used to build trust with your brand in a medium the customer is already familiar with.
Try this integration for Messenger [disclaimer – I’ve never tried it].
Create a secondary output from chat
We have a mantra to “Write once: Use Three Times”. And chat is a great source of content for marketing.
We recommend using the chat interactions as source material for your content marketing. Every question should become an FAQ answer. And a blog post. And part of your product descriptions, and and and.
Did you know that you can also build a mailing list using the Facebook pixel from your Messenger interactions?
Using this, you can do push messaging using FB straight into Messenger which is an awesome replacement for email marketing. Particularly as many lists are suffering high unsubscribe rates from customers with over-loaded inboxes.
Happy to discuss further if you need.
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How to test your website is working effectively
/2 Comments/in B2C, Case Studies, Content Marketing, Local Marketing, Marketing, SEO /by Rebecca CaroeMay I show you a little insider secret from the world of web marketing? It’s called a website rank check tool. It shows you a score out of 100 for how well your website is built, secured and how well it delivers marketing engagement.
My favourite one is the WooRank tool – I have it installed in the toolbar of my Chrome browser. But you can use this website or the HubSpot Website Grader Tool does a similar job – but from behind a registration paywall.
We use this when testing SEO on a website for clients. But you can do it yourself – we’ll show you how.
A case study Central Flowers
WooRank Website Test Tool
I read a lot of newsletters and when I got one from a printer and web design company, I clicked through to their gushing review of their team’s work building a website for their customer. So I decided to do an independent check on the website. It scored 52.3/100. Hardly a rip-roaring success for a new site.
You can see the result here and it demonstrates two things
First things first. The web team should know about these issues
These are hygiene factors. They show up the lack of quality control by both the developers and to a lesser extent by the client.
The #1 mistake business owners make when buying a new website
The mistake is to buy a pretty design layout. This is made by a designer.
What you need for an effective website is web development made by a web developer as well. This sets up the effective tools and structures which humans cannot see from a website front end. But robots and web search engines CAN see. And now you can too.
Go and test your website using the Hubspot or WooRank tools now. And send me the results.
Book in a 20 minute call and we will tell you what can be easily improved and how you can do it yourself (yes, really – most of these improvements do not require web development expertise, only editing in your CMS).
Or just buy the book.
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A Beginner’s Guide to Social Media Marketing
/95 Comments/in Social Media /by Rebecca CaroeYou cannot possibly compete online if you do not have a strong social media presence. It is one of the most influential platforms on the internet, so you must start developing engaging campaigns on the likes of Facebook, Twitter, YouTube and Instagram, if you haven’t already. Our goal is, therefore, to help you develop an effective social media strategy that will ensure you stand apart from your industry rivals.
Focus on Relationships Not Sales
Take a look at Dove’s social media presence; their goal is to inspire and promote confidence in people (particularly women) globally; selling soap appears to be a secondary objective to this positive message. Many beginners often make the mistake of giving it the hard sell when using social media for the first time; however, this will provide little to no value to your brand. If you want to engage with your followers, you need to give them a reason to follow you. While you might believe you have the best product in town, your target market might take a little convincing.
So, instead of pushing your goods and services onto social media followers, aim to create social media posts that make you different from your competitors. For example, you could launch an online competition, share helpful blogs and post high-quality photos for their enjoyment. You should only publish promotional ads every three to five social media posts.
Integrate Video Marketing
Some of the most inventive advertising is currently happening in video marketing. Take a look at this online advert for Hotels.com. According to Cisco, online videos will make up more than 80% of consumer traffic by 2020. It is, therefore, a powerful tool to use on social media, as people are more likely to drop everything they are doing to watch a funny or informative video. You should strive to develop creative, entertaining and unique videos that make people not only want to follow your page but share your posts.
YouTube is also one of the most influential social media platforms, with more than one billion unique views each month. If you want to become a leading channel on YouTube, you should not only create innovative videos, but you could buy subscribers from Social Media Daily to boost your profile and encourage views and subscribers.
Listen to Feedback
Consumer feedback is the cornerstone of a successful business, as it allows a brand to refine their goods and services to improve customer satisfaction. Lego has long seen the value in working with customers to improve its products.
Social Media can be a superb platform to gain insights from your past, current and potential customers. You should ask questions to provide customers with a forum, so you can offer the perfect service – so it can be great for product development purposes and could save a company a significant amount of money in the future.
Engage
It is important to make your social media followers feel that they are more than just a number. L’Oreal encourages staff to use the hashtag #lifeatloreal to promote the culture at the organisation this, in turn, encourages consumers to see the company as human and approachable.
You should engage with your followers, responding to their comments, mentions and direct messages. It will prove to them that you are a caring brand that appreciates their social media following, which will encourage online and brand loyalty.
So, if you want to embark on an effective social media marketing strategy, you should aim to be creative, active and helpful in your online approach.
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An Open Letter to Sumo.com
/5 Comments/in B2B, Marketing ideas, SEO /by Rebecca CaroeDear Globally Successful Technology Business Owner,
Sumo.com logo and header
I am delighted that you have successfully bought a new domain for your business sumo.com and are seeking to transfer the strong SEO from SumoMe.com to the new domain.
Tough job.
Your marketing coordinator wrote to me with a list of URLs on my site which are pointing to the old domain. I understand how much easier it will be for you to regain Search Engine first page results if these are redirected to the new domain.
This is actually a lot of work on my website.
So I wrote back
Waiting for a response…. since April 7th, 2017.
Lots of love
Rebecca (Pissed off business owner)
Marketing Rant coming up…
It does NOT have to be like this.
Be innovative with how you ask for Testimonials [or other favours]. How about offering a charity donation, an internship, some free consulting with your experts…. so many choices and so little cost to the business.
I am sick and tired of corporations taking advantage of their hapless customers and when the ONE TIME that I have some influence over the situation – they expect me to roll over and act dumb.
What would you do?
PS. No, none of the links are active – so the lady doesn’t have to do more SEO work to resolve the redirects [free little joke from me there!]
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SEO for Growth: Unleash the Potential of Your Website
/0 Comments/in Marketing, Public Speaking, SEO /by Creative Agency Secrets TeamWhat does it take to generate leads for your business?
Search Engine Optimisation (SEO) is about making search engines like Google and Bing show your website in the first positions of the results page. With more businesses utilising digital channels for business, it’s necessary to invest in your SEO strategy to remain competitive. If your audience can’t immediately find you online, you are severely inhibiting both growth and profitability.
On Thursday 25th of May, you can learn the skills needed to generate leads for your business through SEO in less than two hours. You will learn how SEO sits in the broader context of your marketing and brand building. This will help to increase the visibility of your website, all through simple tips and tricks that you will learn over breakfast.
Creative Agency Secrets and ColabNZ host this FREE training breakfast to demystify SEO and show what you need to know about modern SEO that works for your business.
In this seminar you will learn:
What previous attendees had to say:
“I was wanting to go to get educated and was interested to hear how the Google algorithms have changed over time and what they’re doing now. Building stronger websites and optimising them stands out as something new for me.”
Jeff Watkins, Director of BrandMedia
“I’m a complete SEO novice so I got a better understanding of what SEO means and how I can apply it to my business. It gave me a platform to make some decisions around the business.”
Rebecca Churchill, Director of Electric Fish
“The breakfast seminar was interesting, informative and full of useful tips and tools – so much so that I was inspired to put some of it into action as soon as I got back to work!”
Anna Radford, Co-Founder of Cadence Communications
Key Information
When: Thursday 25th May, 2017 at 7:30am – 9am
Where: ColabNZ HQ, 46 Albert Street, Auckland CBD, Auckland 1010
You can also purchase along with your ticket a copy of the book “SEO For Growth” by John Jantsch, published in October 2016, and collect it in the event.
This book is a manual for modern SEO so there’s no need to be intimidated by online marketing. It is the perfect guide to help you learn how to use the internet successfully for sales growth.
Join us on Thursday, May 25th, 2017 at 7:30 am for a morning of SEO enlightenment.
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How to Market Your Consulting Services Effectively
/1 Comment/in Direct Marketing, Email, Local Marketing, Marketing /by Rebecca CaroeConsultants offer all types of services from HR placement to IT, but when compared to other businesses such as selling cars or real estate, marketing a consultancy is much harder to drum up new business. Most of the time, your potential clients are not even aware that they need your services.
You must, therefore, come up with a consistent approach to marketing if you want your business to get traction. Diligence and persistence pay off when selling services.
So, if you are new to this line of work and need clients, here are a few ideas on how to market your consulting services effectively.
1. Send Direct Mail
Direct mail is an effective marketing tool since it accurately targets the right audience. To get started, first make a list of prospective clients. Next, send them a brochure, flier, or sales letter detailing the services you offer.
However, remember to address each recipient by name both on the envelope and in the sales letter. By personalizing a sales message, you increase your chances of getting a favorable reception. In the letter, describe the benefits of your services before listing your contacts. Finally, include an attention grabber such as “limited time offer” on the envelope.
Also, make sure that you play up your area of expertise. If you have an online masters in communication management and you’re intending to become a communications consultant, make sure that your qualifications like the master in communications is front and center on any of your sales material, especially your blog.
2. Make Cold Calls
Simply put, cold calling is making calls to prospective clients who do not expect to hear from you. Although many people resent cold calls, they are still worth giving a shot, especially when you are starting out. So, expect a lot of rejections. For every prospect who says yes, hundreds may say no.
3. Advertise
Traditional advertising, which is expensive, may be out of your reach when you first start out as a consultant. So, focus on advertising in trade magazines and journals as well as in consultant’s directories. Also, use another (mostly) free, and often overlooked, advertising tool – the Yellow Pages. Other local Marketing tips include free directory listings.
Once you install a business phone line, your business name and phone number are automatically listed in the book. You can opt to leave it at that, for, after all, it is free advertising, but to look more professional, consider paying for a larger ad. It also makes your business more conspicuous.
4. Newsletters
Newsletters are another effective way of drumming up new business. They work by presenting relevant information about your trade to prospective clients. In addition, they remind your former clients that you still exist.
A typical newsletter includes helpful tips, your opinions on a particular subject, and any news of importance to your work. Remember to include local marketing news and information – most of your early clients are likely to be in your city or region – so let them know what’s going on locally where you could meet them to say hi. Here are more local marketing tips which you can action immediately.
5. Referrals
This is probably the easiest marketing tool at your disposal. After you complete an assignment, send clients a note to thank them for their business, and to ask for the names of associates who might be interested in your services.
Overall, a consultancy advisory business is unique because prospective clients rarely know that they need your help. To stand out in the marketplace, use as many marketing methods as possible and deliver them consistently every month.
We use our 8 Step New Business Development process and each has a category – this blog post is related to Step 4 – Profile Raising. Click the link to read more free advisory articles on how to raise the profile of your business.
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My Internship at Creative Agency Secrets – Peter Strömberg
/1 Comment/in Marketing /by Creative Agency Secrets TeamHi, my name is Peter Stromberg and I’m yet another Swedish intern.
For the past 10 weeks, I’ve been working here at CAS to gain experience within my field. It’s been an interesting 2.5 months with a lot of things happening. With the help of Rebecca, Conrado, Jeremy and Tabhitha, I’ve learned a lot about marketing and what it is like to work at a marketing agency.
I’m very grateful that I was able to travel to the other side of the globe and learn about this amazing country and the people here.
What I Have Learned
My time at CAS has been very rewarding, both professionally and personally. I’ve done a lot of work with websites, using tools to manage and analyze their performance. A big focus has been on search engine optimization (SEO) and creating great content. For this, I’ve used tools such as Woorank, Seoptimer and good ol’ Google Analytics.
Alongside this, we’ve held two successful events called SEO for Growth where attendees were able to learn the basics on how to manage SEO by themselves.
Besides SEO, I’ve gained knowledge about the whole process of obtaining new clients and nurturing existing ones, by using CRM tools, organizing various workshops and supplying them with reports. While working with clients, I’ve managed their social media and their websites, creating content such as writing blog posts and updating web pages. An additional part has also been to send out newsletters and emails to create interest and awareness of a business.
Even though marketing obviously has been a major part of my internship, I’ve learned quite a lot about leadership during my time here. Through receiving and giving instructions, as well as educating, it has become clearer to me what it takes to obtain structure while maintaining good relations. As Tabhitha joined about two weeks before I left, I got to introduce her to the work I’ve been doing and make sure everything is clear. The use of management tools such as “Teamwork” has given me a deeper understanding of what it takes to complete tasks as a team.
Thank you!
I’d like to send out a big thank you to everyone I’ve had the honor to work alongside with. To Rebecca and everyone at Creative Agency Secrets, but also everyone working at 74D France Street South, thank you for making my time here the best!
Now my long legs won’t bother you anymore 😉 – I will miss you all.
Finally, I’m attaching a video of me and my friend, showing what I do back home.
Shotluckan – Äppelpaj from Mikael Jonsson on Vimeo.
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Backstory on Barfoot’s World Masters Games advert
/0 Comments/in Advertising, B2C, Local Marketing, Marketing ideas /by Rebecca CaroeI saw the Barfoot & Thompson’s advertising sponsorship of the Auckland World Masters Games and was stunned by the ingenuity of the imagery. Here’s a poster near my office.
Barfoot And Thompson sponsorship of World Masters Games
And this prompted me to want to find out more about the context for the campaign.
Barfoot’s Chief Marketing Officer, Jen Baird, kindly answered my questions and also introduced me to Joe Holden, the Creative Director.
Why did Barfoots take on the sponsorship of WMG?
Jen Baird, CMO, Barfoot & Thompson
Sponsorship has become a larger part of our strategy over the years – a large part of our business is residential property sales – most people do this every 5-10 years. We want to stay relevant in their lives when they’re not thinking about real estate.
Being involved in the community is key – we have always been very involved because real estate is about community and people. WMG was an opportunity for us to be hugely about this amazing place where we all live. Our over-arching objective is to make Auckland an amazing place to live, work and visit. We are an Auckland-only real estate firm. Bringing the event to Auckland is about us giving back to the City.
Our sponsorship helped WMG happen.
What was the brief ?
The brief was quite broad – this is the largest sponsorship that B&T has undertaken. The event fits nicely with our philosophy of supporting the local area and also sports – we have backed sport with sponsorship before.
We wanted brand awareness, and also to continue to build awareness of us as a strong community partner. We have a philosophy of being a family-run business. This is all about Auckland, a celebration of sport and Auckland tied together and made relevant for us.
We sent a full brief about what the WMG event was all about and what our sponsorship means to us as an organisation and what our goals are. It’s about celebrating the games and also the City and making the city amazing and creating great events that bring visitors here from overseas.
We felt that when the creative team came back with such as strong concept – we felt we didn’t need lots of iterations – it was so strong on its own and so we put everything behind it.
All the space has been booked by us. It was launched beginning of February with light touch digital – there’s more this month and again in April, it’s largely digital and outdoor media.
What next?
One of the things we’re excited about is an activation using a Cheer Squad – visiting competitors entered a draw to win their own “cheer squad” – we have 7 winners and they will have their very own squad to support while they are competing. … we did a Skype interview with the first winner, she’s a Professor from Yale University. She was entered in Softball with an Australian team.
The athletes who have won are competing in cycling, golf, hammer throw, triathlon, softball and 2 x athletics.
We are doing lots of local promotion with staff in our branches and local schools. One of the legacy goals is to get kids involved to try out sports. There are 42 venues across the region – we are also down at the entertainment hub at the Cloud. We’ve got a sports arena set up there, for try-outs for a load of sports.
And the medals are also branded in corporate colours, Blue and gold, blue and silver, blue and bronze.
[Watch out for Jen in her running shoes as she will be doing the 10k run from the Cloud to Orakei and back.]
Joe Holden talks about the creative process
What was the brief you received?
This was sold to us as the biggest sponsorship Barfoots had ever done. We needed to really reflect that as in the past these sponsorships have had ideas that have tied in with selling real estate. This time the brief was more open – the background to the sponsorship is that B&T love Auckland, and giving to the City, and enabling Aucklanders to benefit from the big events, which may not come here without their sponsorship. They did it in the past with the Triathlon World Wide Naming Sponsor for 2 years.
This is all about participation – not spectatorship. It’s a massive event and unless they’re participating the people in the street won’t know much about it. Awareness is mainly with the competitors but Day 1 on April 21st everyone is going to realise something massive is on.
How did the team set about brainstorming the concepts?
We kicked around a lot of different thoughts – upfront normally when you brief a campaign it’s a minimum of three different executions. But we did come up with a lot of multi-execution ideas. So we struggled in a way – there are 28 different sports and sub-events within them. We couldn’t use ideas that only showed one sport because that would be ignoring 27 others; so multiple executions would not be possible.
We had different views of Auckland – Bean Rock as a shuttlecock and North Head was a cycle helmet…. but that iconic view of downtown from the water with the key things like Sky Tower and Vero Tower we felt that was the strongest one.
To do it well, we realised we needed to put all our eggs into one basket – it was a craft job and had to be done really well to work on any format – you get prolonged enjoyment by seeing more detail.
I’m really happy with the standard of the execution. There aren’t many jobs where you don’t have a thought about how to improve it afterwards. With this one we had a long time to do it and we had ultimate control and we could control all the variables
How did you shoot the image?
There was no photographic shooting – it was all done by 3D modelling. All the elements of the sporting equipment pieces were sourced as 3D models and skinned, lit and textured and coloured and logos removed. Or they were created from scratch. You can buy models of sports equipment e.g. Nike shoes – but it’s a rudimentary model and you have to put the colours and textures into it. So you start with that and build each one of them and then have the arguments about what goes where!
For example, the concrete texture in the front of the picture – we felt it should not be water. It’s not a photoshop collage, it’s a representation of Auckland but isn’t Auckland. So it’s concrete.
We got every sport represented – all 28. Some sports are covered off by one element in the image e.g. Cycling is also Triathlon and running shoes also cover a couple of sports.
Which were the hard ones to do? Rowing was a challenge for us (it was going to be a bike end-on as the Sky Tower but it didn’t look right) then we thought why don’t we use a sculling skiff? We couldn’t find a model of that – we had to do it from scratch. There were endless arguments about the Cloud – we used bike helmets which do approximate to the right shape even though they don’t look exactly like the City.
I hope you all agree this is a wonderful piece of work – congratulations to Barfoots team and also to all the competitors.
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How to choose a Florida web design firm
/0 Comments/in Marketing /by Rebecca CaroeWhether you are starting a new company or taking an older one online, finding the right Florida web design firm can mean the difference between digital success and failure. Your website will need to function well and be visually appealing to customers while containing important information and links to rank high in search engine results lists. By asking a few important questions, you can narrow down your design firm options to the best fit.
What Do They Do?
Web design firms, such as Zgraph, work with you to build your online presence through a custom website, social media interactions and online marketing campaigns. These firms will help you choose colors, formats and features for your site which will entice potential customers to visit and stay a while. They can also help you design a marketing campaign that includes social media, placed advertisements and search engine results lists to get your brand into the digital conversation. You can even look through portfolios to see what kinds of styles and features each firm offers to find the best one.
Why Do You Need One?
The first question you should ask yourself about design firms is what value one can bring to your company. This can look like improving the internet presence you already have or building one from scratch. Some key aspects to keep in mind include how much time you can dedicate to your website design, what traffic to your site currently looks like and which ad campaigns or platforms have you tried in the past. When you choose a local Florida firm, you can have the added benefit of meeting with them in person to go over details as well as any questions or concerns you have.
Does It Fit Your Budget?
Set a budget for your website and marketing projects before you look for a firm. This can give you a good idea of what you can afford, and which services should be a priority. Be sure to give yourself some wiggle room in the budget for unexpected expenses or to get additional features that you did not know you wanted. You can then inquire about the costs of services as well as what fees to expect. For instance, the firm may have fees not listed in the costs or you may have to contract with a payment processor or platform with those fees listed as separate from the firm’s costs. Sometimes these are in the fine print of the contract, so be sure to go over it thoroughly before signing.
Who Works on Your Site?
You will want to be able to update your site on your own as well as let the designers and programmers make changes and having everyone working on the project on the same page will make a big difference in the overall project. You should also ask about customer support. Who will be answering your questions and helping you troubleshoot throughout the lifetime of your website? Will the customer support personnel have access to make changes or will they have to talk you through it? When looking at local Florida firms, it is a good idea to ask to meet those working on your project in person to get a feel for how you can work together.
What Do Past Clients Say?
Talking to past clients yourself or reading testimonials can help you get a good idea of how the process has gone in the past and how satisfied other customers are with the firm. Many web design companies will have a list of prominent clients on their website to show off the work they have done in the past. You can also find third-party review sites or ask your industry contacts for recommendations. It is a good idea to ask about how the firm gets to know your business, what kinds of guides or tutorials have been offered in the past and whether the clients are still happy with the service.
Finding a local Florida web design firm to help with your business’s online presence can give you many benefits. Not only will you be able to sit down with your contact and go over details in person, but you will be able to see how the firm’s aesthetic fits your brand. Researching the firm and getting opinions from past clients can help you know what to expect from the process as well as give you confidence in a successful outcome.
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