What is an Expert?

How to hire any expert e.g. a website developer

It’s really easy to find a specialist supplier.  It’s really difficult to find out if they are any good at that specialism.  Especially when it is in an area that you know nothing about. Giving a keynote speech to an industry group recently I was stunned to find how many felt that they did not have […]

You are invited to… UNLOCKED: SEO and Video Secrets

Don’t be a Digital Caveman! After the success of our last SEO event, Creative Agency Secrets has teamed with KOR Creative to bring you Unlocked: SEO and Video Secrets! With more customers reaching for businesses that utilise digital channels, it pays to invest in a good online strategy. SEO can help your website gain more traffic and […]

Social media logos on keyboard

The Event Promotion Playbook

You want to run an event for your business promotion, but are unsure how to promote it and get attendees.  This playbook of tips encourages cross-publicity from offline to online and helps to build up an email mailing list which will also help with future promotions. Starting with a focus on Social Media 1 – […]

Traditional and Digital Marketing

4 Points That Suggest Traditional and Digital Marketing Methods are Similar

There will always be debate when it comes to marketing a business using digital and traditional marketing methods, and while there are no right or wrong ways when it comes to marketing a business, you’ll find a lot of business owners prefer one of the routes rather than both. Some marketers prefer traditional marketing because their […]

3 Ways to Improve Customer Retention

3 Ways to Improve Customer Retention

Are you looking to build a loyal following among your customers? Great marketing strategies brought them to you, but now it’s your job to keep them. Marketing can only do so much and it is important to understand that there is nothing more effective than customer care when seeking to grow your market. Poor customer […]

Referral marketing illustration

Case Study: Three ways to increase referrals

Working with a client who makes animated explainer videos – Case Study of how to grow referrals.  We discuss three ways they can get more referral business. 1.  Innovations in your specialism Every market changes over time – fads pass, new ideas surface.  So write about what’s happening in your market.  Consider writing about styles, techniques, […]

neutral face, happy face, sad face with finger pointing at happy face

How to Deal with Negative Online Reviews

Online reviews are a cornerstone of how consumers make decisions whether to buy a product or not.  If you see a product that you want, you will read through the reviews to make sure that you are going to be getting what you need from the product.  If the product website does not have reviews, […]

Marketing Success

3 Marketing Tips to Stand Out to Your Customers

Every good business owner and marketer knows that standing out from the crowd is important when it comes to attracting the interest of potential customers. However, when millions of companies around the world are all competing for the top spots and the most customers, standing out from the crowd can often feel impossible. Yet, some […]

Creative Agency Secrets live chat icon

Increase customer engagement through live chat

How can you increase customer engagement through live chat on your website?   A question I received and I thought the answers given were intriguing.  Because after the obvious answers, yes it should engage – because people talking to people, if done respectfully, should successfully answer questions and possibly transact sales.  But the risk here […]

WooRank Website Test Tool

How to test your website is working effectively

May I show you a little insider secret from the world of web marketing?  It’s called a website rank check tool.  It shows you a score out of 100 for how well your website is built, secured and how well it delivers marketing engagement. My favourite one is the WooRank tool – I have it […]